Offer summary

Qualifications:

Bachelor's degree in Business, Communications, or a related field., Proven experience in customer service or account management roles., Strong communication and interpersonal skills., Ability to analyze customer needs and provide tailored solutions..

Key responsibilities:

Act as the primary point of contact for customer inquiries and support.

Develop and maintain strong relationships with clients to ensure satisfaction.

Monitor customer feedback and implement improvements based on insights.

Collaborate with internal teams to resolve customer issues and enhance service delivery.

Lumen connects the world. We digitally connect people, data and applications – quickly, securely and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow.

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