Consulting IT Engineer - Tier 3

Stambaugh Ness (SN) is a professional services firm serving clients nationally with a singular focus on architecture, engineering, and related industries. With Stambaugh Ness, clients have access to a wide array of services – including advisory, technology, and accounting and tax – that enable them to meet compliance requirements, avoid risk, thrive, and grow. 

 As a Tier 3 IT Engineer within our Tech Consulting team, you will provide top-tier support and strategic guidance on complex issues involving systems infrastructure, cloud services, and end-user environments. 

 This role requires in-depth troubleshooting capabilities, infrastructure expertise, and the ability to work closely with cross-functional teams and stakeholders. You'll act as an escalation point for Tier 1 and Tier 2 support while also contributing to long-term infrastructure planning and automation.  

This is a remote position that can work from anywhere within the United States. We are committed to finding the right person for this role. We will be accepting applications on an ongoing basis until they are identified. If you believe you have the skills, passion, and experience to excel in this position, please feel free to submit your application at any time. 

 What you’ll do at SN: 

• Act as final escalation point for complex support issues (server, network, cloud, and endpoint) 
• Proactively monitor and maintain infrastructure performance (on-prem and cloud-based) 
• Provide subject-matter expertise in Active Directory, Microsoft 365, Azure, and Windows Server 
• Manage and troubleshoot virtualization platforms (VMware, Hyper-V) 
• Implement and maintain backup, disaster recovery, and high availability strategies 
• Support complex line-of-business applications typical to the AEC industry (e.g., AutoCAD, Revit, Civil 3D, Navisworks, Bluebeam)  
• Develop and maintain documentation for systems, procedures, and policies  
• Collaborate with project managers, engineers, and technical leads on system design and rollout 
• Provide mentorship and guidance to Tier 1 and Tier 2 technicians 
• Participate in after-hours maintenance and on-call rotation as needed 

What you may have done before:  

• Experience supporting Architecture, Engineering, and Construction (AEC) firms or related design/technical software environments  
• Experience in a consulting position

What it takes to be a Tier 3 IT Engineer: 

• 5+ years in a senior or Tier 3 technical support role 
• Strong working knowledge of Microsoft stack (Active Directory, Group Policy, Exchange Online, Intune) 
• Experience with Azure AD, hybrid identity, and cloud migration strategies 
• Familiarity with AEC design environments and workflows, including file sharing, rendering, and version control solutions 
• Deep understanding of networking concepts (LAN/WAN, DNS, DHCP, VLANs,firewalls) 
• Firewall brands - Meraki, Sophos, SonicWall , Fortigate  
• PowerShell scripting and automation experience 
• Strong working knowledge of secure protocols and encryption 
• Experience with NIST 800-171, CIS, ISO 27001 or similar frameworks  
• Experience with backup/recovery solutions (Veeam, Datto, etc.) 
• Certifications such as MCSA/MCSE, Azure Administrator, VMware VCP, or equivalent are a plus 

The hiring process: 

• Stage 1 (Preliminary Screening Call) with a member of our recruitment team 
• Stage 2 (Hiring Manager Interview) with the  Managing Director of Technology Solutions team 
• Stage 3 (Team Interview) with the teammates you would directly work with
• Stage 4 (Offer) 

What's in it for you: 

• Health & Wellness Your Way: Choose from three health insurance plans to fit your needs and budget; get access to a variety of insurance, telehealth, Employee Assistance Program offerings, and other health & wellness benefits  
• Work-from-home Flexibility: Work from anywhere within the US in a modern, connected, virtual environment, giving you freedom and flexibility to integrate work into your life  
• Time Off When You Need It: Recharge with our flexible PTO policy and enjoy 10 paid holidays 
• Flexible Spending Options: Maximize your health and dependent care through employer-backed HSAs and FSAs 
• Peace of Mind: Your well-being is covered with employer-paid life, AD&D, and comprehensive short- and long-term disability 
• More Ways to Thrive: Tap into our Employee Assistance Program for support, plus access to InsurChoice for personal insurance options 
• Robust Incentives: Regardless of your role or function, you can earn incentives through employee or new business referrals 
• Pathway to Ownership: You can chart your path towards firm ownership through your professional and financial contributions, regardless of your role or seniority 

Salary: The salary range for this position is an estimate of $90,000 - $95,000. A final compensation offer within this range will be based on factors including an individual’s skill sets, experience, knowledge, licensure and certifications, and geography.