Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field., 5+ years of experience in technical support or engineering roles., Strong problem-solving skills and ability to troubleshoot complex issues., Excellent communication skills for client interaction..

Key responsibilities:

Provide advanced technical support to clients and internal teams.

Diagnose and resolve technical issues in a timely manner.

Collaborate with engineering teams to improve product performance.

Create and maintain documentation for support processes and solutions.

Pega delivers innovative software that crushes business complexity. From increasing customer lifetime value to streamlining service to boosting efficiency, we help the world’s leading brands solve problems fast and transform for tomorrow. Pega clients make better decisions and get work done with real-time AI and intelligent automation. And, since 1983, we’ve built our scalable architecture and low-code platform to stay ahead of rapid change. Our solutions save people time, so our clients’ employees and customers can get back to what matters most. For more information, visit www.pega.com (NASDAQ: PEGA)

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