Offer summary

Qualifications:

3+ years of experience as a business trainer or coach, preferably in sales, service, VIP, or HNW segments., Proven success in developing training programs from the ground up., Deep expertise in communication, client service excellence, and emotional intelligence., Strong presence and credibility in interactions, with a bonus for experience in iGaming or luxury segments..

Key responsibilities:

Evaluate the skills and growth areas of the VIP team.

Design and implement structured training systems including workshops and individual coaching.

Deliver impactful training sessions and provide ongoing feedback to team members.

Set communication standards to enhance the customer journey for Platinum-level clients.

Job description

We are a dynamic iGaming company with 5+ years of experience and a team of 1,000+ specialists. Our portfolio includes 8 successful projects, loved by players and operating across Tier 1-3 markets.

At our core, we attract and value top talent, allowing us to streamline processes and expand into new markets with confidence.

🎯 Who we’re looking for:
We’re seeking a charismatic and experienced Coach of VIP to elevate the performance of our top-tier client team. If you’re passionate about soft skills, premium service standards, and unlocking team potential—you’re exactly who we need! 🌟

💼 Your Responsibilities:
🔍 Evaluate the current skills and growth areas of the VIP team
📚 Design and implement a structured training system (modules, workshops, individual coaching)
🎯 Boost confidence and performance when working with Platinum-level clients
🧠 Develop scripts, guides, and best practices for soft- and power-communication
🧩 Set communication standards and help shape a high-class customer journey
🎙️ Deliver impactful training sessions and real-time case reviews
🙌 Provide ongoing feedback, coaching, and support to each team member

📌 What we’re looking for:
✔️ 3+ years of experience as a business trainer/coach, ideally in sales, service, VIP, or HNW segments
✔️ Proven success in building training programs from scratch
✔️ Deep expertise in communication, client service excellence, influence, and emotional intelligence
✔️ Skilled in both online and offline training delivery
✔️ Strong presence, structure, and credibility in every interaction
✔️ Bonus: background in iGaming, digital services, or luxury segments; coaching certifications

🛠 Tech & Soft Skills:
🧠 Strong analytical and mentoring mindset
📈 Ability to turn insight into action and insight into training
💬 Confident communicator with a talent for engagement and clarity
📑 Competent with digital training tools and materials

🚀 Ready to coach a high-performing team into the VIP elite?
Apply now and help us create exceptional service experiences, one platinum client at a time! 💎

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