Offer summary

Qualifications:

High school diploma or equivalent required., Previous experience in customer service or claims processing preferred., Strong communication and problem-solving skills are essential., Familiarity with insurance policies and procedures is a plus..

Key responsibilities:

Assist customers with claims inquiries and provide updates on claim status.

Process and document claims information accurately and efficiently.

Collaborate with other departments to resolve customer issues.

Maintain a high level of customer satisfaction through effective communication.

American Modern provides insurance solutions for customers who need coverage not readily found in the general market. American Modern is widely recognized as a leader in this “specialty market.” Through strong relationships with our agent partners, we protect classic cars, motorcycles, boats and yachts, and, in the residential sector, rental property (short-term and 12-month), vacant property, owner-occupied homes, vacation homes, and manufactured homes. American Modern employs nearly 1,200 and has been recognized several times as a “Top Workplace” by the Cincinnati Enquirer, most recently in 2022. The company’s financial stability is validated by long-standing, high ratings from Ward Group and A. M. Best Company. Headquartered in suburban Cincinnati, Ohio, the company began its insurance operations in 1965. Munich Re acquired American Modern in 2008 to be a key element of the world reinsurance leader’s North American insurance operations. Munich Re has approximately 43,000 employees in over 50 locations throughout the world, and operates in all lines of insurance. It is among the top 150 companies on the Forbes Global 500 list. Polices are written by one of the licensed insurers of American Modern Insurance Group, Inc., including American Modern Home Insurance Company, d/b/a in California as American Modern Insurance Company (Lic. No. 2222-8).

Required profile