Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication and interpersonal skills., Experience in customer service or call center environment preferred., Ability to work flexible hours, including evenings and weekends..

Key responsibilities:

Handle incoming customer inquiries and provide accurate information.

Resolve customer issues and complaints in a timely manner.

Document customer interactions and maintain records.

Collaborate with team members to improve service delivery.

Located just southeast of Phoenix, Mesa is one of the nation's fastest-growing cities. It is the third-largest city in Arizona and the nation's 36th-largest city. With affordable housing, superior schools, low crime rate and a multitude of recreational options, Mesa offers a highly attractive lifestyle. That is why nearly 500,000 people call Mesa home. City of Mesa operates under the council-manager form of government. Six members of the City Council are elected by district, with a Mayor elected at-large to a four-year term. Mesa provides a full array of municipal services including electric, gas, water, and solid waste utilities, and is proud to offer recreation and cultural opportunities such as Spring Training facilities, golf courses, libraries, museums, a cemetery, an amphitheater, and a convention center. Nearly 4,000 people work for the City, providing vital services to the residents of Mesa. Employees enjoy competitive salaries and a comprehensive benefits package including a defined-benefit retirement plan, paid vacation, sick and holiday time off, health/dental/vision/life/commuter insurance and a no-cost Wellness Center. Mesa fosters a workplace culture that prioritizes knowledge, respect, and integrity, and the City of Mesa is an Equal Opportunity Employer that values diversity at all levels of its workforce.

Required profile