Offer summary

Qualifications:

Strong communication skills in chatting, writing, and voice with good grammar., Ability to multitask and devise quick solutions in a fast-paced environment., Proficiency in navigating tools like Shopify, Gorgias, Asana, and CIN7., Excellent English and typing skills with a sense of urgency in a web chat environment..

Key responsibilities:

Respond to customer queries via email and phone while meeting quality and productivity standards.

Resolve issues or complaints end to end, including damage in transit and shipping delays.

Process payments, refunds, and manage customer pick-ups and returns.

Provide live chat support during weekdays and perform any other assigned duties.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Communication Skills including Chatting, Writing, and Voice with good grammar.
Ability to MULTITASK.
Ability to quickly devise solutions to problems they are presented with within a Fast-Paced Environment.
Ability to Quickly Navigate Tools like SHOPIFY, GORGIAS, ASANA, CIN7, etc.
Great English and typing skills.
Understand the sense of urgency in a web chat environment.
9am - 5pm AEST Weekdays. No graveyard shift
Australian account
Full-Time Work From Home Based
ISP of 20MBPs Upload & Download Required

Core responsibilities:

Respond to customer queries via e-mail and/or phone, ensuring designated quality and productivity standards.
Being responsible for resolving issues or complaints end to end as they arise such as damage in transit, quality complaints, and delays in shipping.
Performing the following related tasks: processing manual credit card and bank payments, booking customer pick up, credit card and direct bank refunds, store credits, item returns, item replacement, or item swap.
Ensure that all customer inquiries are answered in a timely and correct manner.
Proving customer live chat support during weekdays.
Any other duties assigned from time to time.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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