Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or a related field., Proven experience in customer experience management and digital support technologies., Strong leadership skills with a focus on team development and collaboration., Expertise in AI technologies and omni-channel strategies..

Key responsibilities:

Lead the development and implementation of omni-channel customer experience strategies.

Oversee the integration of AI technologies into digital support services.

Collaborate with cross-functional teams to enhance customer engagement.

Monitor and analyze customer feedback to drive continuous improvement.

Lumen connects the world. We digitally connect people, data and applications – quickly, securely and effortlessly. Everything we do at Lumen takes advantage of our network strength. From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow.

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