About us
At Foundever, we're redefining what it means to connect with customers. With over 170,000 associates worldwide supporting 750+ of the world’s top brands, we’re passionate about creating exceptional experiences—one conversation at a time.
Our people are our greatest strength. That’s why we invest in your growth from day one with structured training, career development, and a culture that celebrates success.
About the role
We’re on the lookout for fluent Japanese & English speakers to join our team as Call Centre Representative, supporting employees in Japan with their HR-related enquiries.
This is a 100% remote role based in New Zealand—perfect if you're looking for work-life balance, stability, and meaningful work without the commute.
You'll be assisting with a variety of HR queries (voice and chat), from system access and benefit calculations to policy navigation and recruitment-related support.
What you will do
- Provide HR system and process support in Japanese and English
- Assist employees with self-service portals, policies, data updates, compensation, and more
- Research and follow up on complex enquiries
- Participate in administrative tasks between calls
- Work NZ hours aligned with Japan’s 9:00 am–5:00 pm time zone (+30 min prep):
NZST: 11:30 am – 8:00 pm
NZDST: 12:30 pm – 9:00 pm
Work on NZ public holidays
40 hours per week
About you
We’re looking for individuals with:
- Fluent in both Japanese and English (spoken and written) – essential
- Experienced in HR, payroll, or employee benefits – preferred
- Skilled in customer support or call centre environments – highly desirable
- Familiar with HRIS systems (SAP, ADP, PeopleSoft, Oracle) – advantageous
- Great communicators, empathetic listeners, and problem-solvers
- Tech-savvy and comfortable working independently in a fast-paced environment
- Holders of New Zealand work rights
Training period (on-site)
- 4 weeks of comprehensive training
- Ongoing coaching and career development
What we offer
- 100% work from home – you will need your laptop!
- Incentives for meeting/exceeding KPIs
- Access to private health policy discounts, employee perks, and exclusive offers
- Be part of a supportive, global team with real growth opportunities
Important Information
- You must reside in New Zealand and have valid work rights
- A full background check (including police clearance) is required
- 100% attendance is required during training
