Field Application Specialist

At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents portfolio–– and MosaiQ®–– one of the first multiplexing and multimodality automated testing platforms––are designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life. FIELD APPLICATION SPECIALIST (UK) Are you a dynamic and customer-focused laboratory professional with expertise in autoimmunity or allergy diagnostics? AliveDx is seeking a Field Application Specialist to join our Commercial team based across the UK. In this field- based role, you will be part of a global mission to transform diagnostics into better patient outcomes by supporting customers with our innovative diagnostic solutions from installation to training to troubleshooting. The role is full time, permanent, working 37.5 hours per week. The preferred candidate region covers the M1/M4. YOUR MISSION Your main responsibilities will include: Act as a first-level support for customers using AliveDx diagnostic solutions Deliver professional on-site installations, IQ/OQ procedures, and customer training Provide application support and product troubleshooting for autoimmunity and allergy testing Handle customer inquiries, complaints, and performance issues using CRM systems Collaborate with cross-functional teams on complaint investigations, trending and risk analysis Support sales and marketing teams through generating sales leads, conducting demos and clinical evaluations Participate in the creation of training materials and user documentation Ensure compliance with GMP, GDP, and relevant regulatory standards, ensuring all documentation is completed as per requirements. YOUR COMPETENCIES Bachelor's Degree in Medical Technology, Clinical Laboratory Sciences, or equivalent Medical Tech certification or Master’s degree is desired Significant experience as a laboratory technician working in the autoimmune/allergy testing market Experience with and/or certified in regulatory environments such as CLIA, HIPAA, Safe-Harbor, GMP Proficient in Microsoft Office and CRM platforms Exceptional communication, presentation, and customer engagement skills Analytical thinker with a proactive, self-motivated mindset Valid driver’s license and passport with a willingness to travel up to 80% of the time Ability to work flexible hours including some weekends Fluent in English WHAT WE OFFER A highly dynamic and growing environment. An opportunity to live your passion for intrapreneurial mindset, where cultivating innovation and customer centricity are at the heart of everything we do. A flexible working environment where applicable and a range of core and flexible benefits ranging from private medical cover, life assurance, additional annual leave, cycle to work, technology, experience days and access to marketplace discounts. Interested ? We look forward to receiving your application. AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, region/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.