Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or a related field., Proven experience in customer success or account management roles., Strong communication and interpersonal skills., Ability to analyze data and provide actionable insights..

Key responsibilities:

Manage customer relationships to ensure satisfaction and retention.

Conduct regular check-ins and meetings with clients to address their needs.

Analyze customer feedback and usage data to improve service delivery.

Collaborate with internal teams to resolve customer issues and enhance product offerings.

Job description

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue. What You’ll Do Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success. Retention Strategy: Design and execute strategies to minimize churn and improve customer retention. Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support. Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams. Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy. Insights and Reporting: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction. Upsell Opportunities: Identify and recommend new product features or upgrades that align with customer growth goals. What We’re Looking For **Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred). **Experience building out workflows using no-code automation tools like Zapier or Make Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred). Exceptional communication and interpersonal skills with the ability to build rapport quickly. Proven ability to manage multiple customer relationships and prioritize effectively. A proactive and problem-solving mindset with a “figure-it-out” attitude. Passion for our technology and intuitive understanding of why customers need it. What We Offer Competitive salary and performance-based bonuses. A high-energy and fast-moving environment. Comprehensive health benefits and unlimited PTO. Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!

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