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Bilingual Spanish & English Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Fluent in both Spanish and English, with excellent verbal and written communication skills., Previous experience in customer service or a related field is preferred., Strong problem-solving abilities and a customer-oriented mindset are essential., Familiarity with CRM software and basic computer skills are required..

Key responsibilities:

Provide exceptional customer service to clients in both Spanish and English.
Assist customers with inquiries, complaints, and product information via phone, email, or chat.
Document customer interactions and maintain accurate records in the CRM system.
Collaborate with team members to improve service delivery and customer satisfaction.