Offer summary

Qualifications:

Fluent in Spanish and English, both written and spoken., Proven experience in sales or customer service roles., Strong communication and interpersonal skills., Ability to work independently in a remote environment..

Key responsibilities:

Manage customer accounts to ensure retention and satisfaction.

Conduct follow-up calls and emails to clients to address concerns.

Collaborate with the sales team to develop retention strategies.

Provide feedback to management on customer trends and issues.

Yelp connects people with great local businesses. Our users have contributed approximately 155 million cumulative reviews of almost every type of local business, from restaurants, boutiques and salons to dentists, mechanics, plumbers and more. These reviews are written by people using Yelp to share their everyday local business experiences, giving voice to consumers and bringing “word of mouth” online.

Required profile