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Manager, Customer Success Management - EMEA

Remote:

Full Remote

Contract:

Freelance

Work from:

United Kingdom

Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer success or account management roles., Strong communication and interpersonal skills., Ability to analyze data and derive actionable insights..

Key responsibilities:

Lead a team of customer success managers to ensure client satisfaction.
Develop and implement strategies to improve customer retention.
Conduct regular meetings with clients to assess their needs and provide solutions.
Analyze customer feedback and performance metrics to drive improvements.