Offer summary

Qualifications:

5+ years of clinical experience as an RN, NP, PA-C, CNM, or in a related healthcare leadership role., 2+ years of experience managing clinical teams, preferably in telehealth or reproductive healthcare., Strong leadership and coaching skills with a patient-first mindset., Knowledge of healthcare compliance, regulatory requirements, and quality assurance..

Key responsibilities:

Directly manage and support telehealth Nurses and Advance Practice Clinicians to ensure high performance.

Monitor and manage key performance indicators (KPIs) related to patient care and satisfaction.

Identify operational challenges and implement solutions to enhance efficiency and patient outcomes.

Collaborate with the Medical Director and Product team to improve clinical operations through tech-enabled solutions.

Job description

About Hey Jane

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, CT, DC, DE, HI, IL, MA, MD, NJ, NM, NY, OR, VT, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment and have helped more than 80,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

About the Role

The Clinical Business Operations Manager will be responsible for streamlining clinical processes, ensuring operational goals are met, and driving efficiency improvements within Hey Jane’s clinical team. This individual will collaborate closely with clinical leadership to enhance productivity, improve patient experience, and maintain compliance and quality standards. The ideal candidate has experience in healthcare operations, is data-driven, and thrives in a fast-paced, mission-driven environment.

You have...

5+ years of clinical experience as an RN, NP, PA-C, CNM, or in a related healthcare leadership role

2+ years of experience managing clinical teams, preferably in telehealth, reproductive healthcare, or a startup environment

Strong leadership and coaching skills, with the ability to foster a high-performing team

Experience optimizing workflows and improving operational efficiency in a clinical setting

Excellent communication and interpersonal skills, with a patient-first mindset

Knowledge of healthcare compliance, regulatory requirements, and quality assurance

Ability to analyze clinical data and translate insights into actionable improvements

Comfortable working in a fast-paced, mission-driven startup environment

It'd be a bonus if you also have...

Experience in abortion or reproductive health care

Prior startup or telehealth experience

Experience in clinical telephone triage or remote care delivery

Deep understanding of trauma-informed care principles

Proficiency in Spanish

In this role, you will...

Directly manage and support telehealth Nurses and Advance Practice Clinicians, ensuring high performance, job satisfaction, and professional growth

Lead team meetings, provide regular feedback, and conduct performance evaluations

Monitor and manage key performance indicators (KPIs) such as treatment turnaround time, patient satisfaction (NPS), and provider response time

Foster a collaborative, mission-driven culture that prioritizes patient-centered care

Ensure team is appropriately licensed to meet business and patient needs

Oversee scheduling, staffing, and workload distribution to optimize patient care and team efficiency

Identify operational challenges and work cross-functionally to implement solutions that enhance efficiency and patient outcomes, driving timely and effective communication between clinical teams and other departments

Implement process improvements that enhance patient care, provider efficiency, and clinical workflows

Maintain compliance with HIPAA, OSHA, FDA, and other regulatory requirements to ensure patient safety and confidentiality

Collaborate with the Medical Director and Product team to identify and implement tech-enabled solutions that improve clinical operations

Onboard new clinical team members and provide ongoing training on Hey Jane’s protocols, technology, and best practices

Create a professional development framework for team growth and career progression

At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and we bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.

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