Offer summary

Qualifications:

Strong administrative and organizational skills are essential., Excellent attention to detail and record-keeping abilities are required., Professional communication skills, both written and verbal, are necessary., Experience with job management software and understanding of the construction industry is beneficial..

Key responsibilities:

Manage client communications and maintain relationships with key accounts.

Process job documentation and handle end-to-end job administration.

Monitor staff timesheets and prepare professional invoices.

Coordinate with field staff and maintain accurate digital records for all jobs.

Job description

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities:

Manage client communications and maintain professional relationships with key accounts
Process and track job documentation including safety records, inspection certificates, and compliance paperwork
Handle end-to-end job administration from setup to invoicing
Monitor and validate staff timesheets and job records
Prepare and send professional invoices with appropriate documentation
Maintain accurate digital records for all jobs including photos, SWMs, JSAs, and inspection certificates
Track job profitability and maintain financial records
Coordinate with field staff to ensure all required documentation is completed
Monitor and maintain KPIs for client reporting and response times
Assist in systematizing processes for ISO certification preparation

Scopes:

Handle 15-20 active jobs at any time
Manage documentation for both regular maintenance contracts and project-based work
Process daily job records including timesheets, photos, and compliance documents
Coordinate with team of 4+ field staff plus subcontractors
Maintain relationships with key commercial clients including strata managers
Support preparation for ISO certification
Handle job values ranging from small maintenance work to month-long projects