Administrative Assistant for a Online Store in Australia ( Home Based Part Time )

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong communication skills, both written and verbal., Experience with e-commerce platforms like Shopify and invoicing software such as Xero., Ability to manage multiple tasks and prioritize effectively., Basic knowledge of spreadsheet and image editing tools..

Key responsibilities:

  • Respond to customer inquiries through email and online chat.
  • Process orders and manage invoicing for NDIS through Shopify.
  • Track shipments and provide updates to customers.
  • Perform light administrative tasks and maintain accurate records.

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201 - 500 Employees
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Job description

• Respond to customer inquiries via email and online chat (order updates, returns, product info).
• Process NDIS orders through Shopify and invoice using Xero and connected apps.
• Track shipments via the shipping portal and update customers on status.
• Draft and send basic customer communications (order confirmations, follow-ups, newsletter reminders).
• Maintain records and manage remittance emails.
• Perform light administrative tasks (spreadsheet updates, order form edits, simple image edits).
• Flag urgent issues and communicate via WhatsApp when necessary.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Record Keeping
  • Time Management
  • Communication
  • Problem Solving

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