Offer summary

Qualifications:

Bachelor’s degree in finance, accounting, economics, or related field., Minimum 3-5 years of experience in credit underwriting and/or loan processing in the Australian home loan market., Strong analytical skills and attention to detail, with proficiency in loan processing and underwriting software., Excellent communication and relationship management skills, particularly with brokers and customers..

Key responsibilities:

Evaluate home loan applications and assess the creditworthiness of borrowers.

Make credit recommendations and document decisions in compliance with Australian regulations.

Provide support to brokers during the loan application process and ensure timely processing of applications.

Collaborate with internal teams to resolve issues and communicate effectively with customers and brokers.

Job description

Job Summary:

The Credit Underwriter & Loan Processing Associate plays a dual role within the organization, focusing on both underwriting loan applications and providing vital support to brokers during the loan application process. This role involves assessing the creditworthiness of borrowers, making credit recommendations, and processing loan applications in collaboration with brokers. The position ensures smooth and efficient service for brokers and their clients while maintaining compliance with Australian lending regulations and internal policies.

1. Loan Application Review & Assessment:

Evaluate home loan applications submitted by brokers and directly from customers.
Assess financial documents, credit reports, and other documents to determine the borrower’s creditworthiness and ability to repay their loan.
Identify potential risks and ensure all loans comply with internal credit policies and regulatory guidelines.

2. Credit Recommendations:

Make recommendations on loan approvals, conditions, or declines based on risk assessments.
Work within delegated authority limits and escalate complex or high-risk applications to senior management when necessary.
Document credit decisions thoroughly, ensuring transparency and compliance with Australian regulations.

3. Broker Support & Loan Processing:

Review and validate loan applications submitted by brokers and customers, ensuring all required documents are complete and accurate.
Ensure loan applications are processed within agreed timelines, delivering high-quality service to both brokers and their clients.

4. Collaboration & Stakeholder Management:

Collaborate with the credit team, broker support, and other internal team members to resolve any issues during the loan application process.
Communicate clearly with customers and brokers on additional information requests—initially over email and ultimately over the phone as well.

5. Technology & Financial Comprehension:

Use internal and external credit scoring systems, financial analysis tools, and loan processing software to enhance efficiency in both underwriting and loan application processing.
Support the adoption of new technologies that streamline broker submissions and improve borrower experience.

Requirements

Requirements/ Skills Needed:

Minimum 3-5 years of experience in credit underwriting and/or loan processing in the Australian home loan market.
Prior experience working in a broker support role is highly desirable.
Familiarity with broker-channel lending, including documentation and compliance requirements.
Strong analytical skills and attention to detail.
Excellent communication and relationship management skills, particularly when working with brokers and customers.
Strong English proficiency is a must, and confidence communicating in both written and verbal
formats with customers and key stakeholders is required.
Proficiency in loan processing and underwriting software, with prior experience in Infynity, LoanApp,
and ApplyOnline preferred.
Ability to work in a fast-paced environment and manage multiple applications simultaneously.
Ability to work directly with the Australian team and a very fast-paced environment.
We are a rapidly growing business, so being comfortable utilizing many different technology platforms and general financial competence is critical to keep up with the pace of change in our processes.
Confidence in communication and cultural alignment with Australian ways of working is important.
Bachelor’s degree in finance, accounting, economics, or related field.

Additional Job Details:

Set-up and Location: WFH

Work Schedule: 9:00 AM to 06:00 PM AEST (07:00 AM - 04:00 PM PH Time)

Employment Type: Full-time

All interviews and other hiring requirements are done virtually or through video calls or emails.

Benefits

Join Us and Enjoy!

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)

Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)

Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!

Why Join Staff Domain?

At Staff Domain, we are not just another staffing company—we are rapidly growing and transforming the way businesses leverage global talent. We offer a vibrant and collaborative work culture that thrives on innovation, excellence, and continuous learning. With offices in the Philippines, South Africa, India, and beyond, we are a truly global company that embraces diversity and encourages the sharing of ideas. We take pride in our dynamic and supportive work environment, where you’ll have access to cutting-edge technology and tools to help you excel in your role. As a member of our team, you’ll be part of a high growth organization that invests in its people and offers exceptional opportunities for career advancement. Staff Domain is the perfect place for driven, ambitious individuals who are eager to make an impact in a rapidly expanding industry.

Join us as we shape the future of global staffing solutions!

Required profile