Director

Job Summary:

We are seeking a highly motivated and detail-oriented Delivery Excellence Leader to drive

operational efficiency, quality, and performance across the practice. This role is responsible for

implementing best practices, frameworks, and governance models to ensure consistent, high-

quality delivery across client engagements. You will work closely with delivery teams, practice

leaders, and support functions to enable continuous improvement and innovation.

Key Responsibilities:

• Delivery Governance & Assurance:

Establish and monitor delivery governance frameworks, ensure adherence to quality

standards, and support risk mitigation strategies across programs and projects.

• Process Improvement:

Identify gaps in delivery processes, implement corrective actions, and drive continuous

improvement initiatives using methodologies like Lean, Six Sigma, or Agile.

• Performance Metrics & Analytics:

Define and track delivery KPIs (quality, efficiency, utilization, client satisfaction, etc.),

and provide actionable insights through regular dashboards and reports.

• Capability Building:

Support upskilling initiatives, delivery team onboarding, and training programs to

strengthen delivery capabilities and standardization across the practice.

• Client Engagement Support:

Participate in key client reviews, audits, and feedback sessions. Drive action plans for

improvement and ensure lessons learned are captured and reused.

• Knowledge Management:

Promote reuse of delivery artifacts, tools, templates, and best practices. Maintain a

repository of delivery accelerators and enablers.

• Audit & Compliance:

Ensure delivery practices comply with internal policies, client requirements, and

industry regulations (e.g., ISO, GDPR, etc.). Tooling & Automation:

Work with PMOs and CoEs to introduce and maintain delivery tools, project

management platforms, and automation enablers.

Required Qualifications:

• Bachelors/Masters degree in Engineering, Business, or related field.
• 8+ years of experience in delivery management, program governance, or operational

excellence roles.

• Strong understanding of delivery lifecycle methodologies (Agile, Waterfall, Hybrid).
• Experience with process improvement methodologies (Lean, Six Sigma, CMMI, ITIL).
• Proficiency in tools like JIRA, Confluence, ServiceNow, MS Project, or Power BI.
• Excellent communication, stakeholder management, and analytical skills.

Preferred Qualifications:

• Certifications such as PMP, PRINCE2, Lean Six Sigma, CMMI/ISO, ITIL, or SAFe Agile.
• Experience working in consulting or global delivery models.
• Exposure to enterprise client environments and large-scale transformation programs.