Software Application Specialist

Remote: 
Full Remote
Contract: 

Offer summary

Qualifications:

Bachelor's degree or equivalent experience in software application support, computer science, or IT related field., Intermediate knowledge of SQL Server, SQL Server Management Studio, Windows Server, and PC operating systems., Experience in a customer-facing position is a huge advantage., Working proficiency in English is required, with German or French being vital..

Key responsibilities:

  • Provide basic to advanced support and installations to customers for the WinKQCL software program.
  • Document and log tickets, defects, and improvements in the defect tracking system.
  • Work with the implementation team on system configurations and maintain product documents securely.
  • Coordinate customer installations of the WinKQCL software with sales and project management.

Lonza logo
Lonza XLarge http://www.lonza.com
10001 Employees
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Job description

 

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

As a Software Application Specialist you will provide basic to advanced support and installations to customers along with basic integration and system configurations. This includes fixing of sophisticated application issues and errors, data analysis, and basic to intermediate configurations.

Key Responsibilities:

  • Respond to inquiries from users and technical support regarding
    functions and operations of the WinKQCL software program
  • Document and log tickets, defects, and improvements in our defect
    tracking system. Identify and fix issues/causes, respond and
    communicate in a timely manner to customers regarding any reported Lonza software related issues
  • You will work with the implementation team and our customers on basic to
    intermediate system configurations
  • Maintain product documents, tests and materials in a secure manner and perform general administrative tasks
  • Build test data and perform ad hoc test scenarios to recommend program improvements for the software engineering team
  • Coordinate with sales and project management the customer
    installations of the WinKQCL software

Key Requirements:

  • Bachelor's degree or equivalent experience software application support, computer science, or IT related field
  • Previous experience of the WinKQCL software is an advantage, but we can train you about the specifications of the software!
  • Intermediate knowledge of SQL Server, SQL Server Management Studio,
    Windows Server, Virtual Machines, and PC operating systems
  • Experience in a customer facing position is a huge advantage!
  • Working proficiency of English is a must and either German or French languages are vital for the successful candidate

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving

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