Offer summary

Qualifications:

Strong verbal and written communication skills., Experience in the U.S. healthcare industry, especially with practice management processes., Basic knowledge of Microsoft Windows and file structures., A polite and professional customer-focused attitude..

Key responsibilities:

Provide exceptional customer support via incoming calls and emails.

Use remote login tools to troubleshoot and resolve software issues.

Document case details accurately in our internal ticketing system.

Assist with software upgrades and maintenance.

Job description

re you passionate about technology and helping others? Amazing Charts is excited to welcome a Technical Support Specialist to our Practice Management support team! In this role, you’ll play a vital part in assisting healthcare professionals by resolving software issues, answering “how-to” questions, and ensuring seamless interoperability with our interface partners and vendors.

What You’ll Do

Provide exceptional customer support via incoming calls and emails.
Use remote login tools to troubleshoot and resolve software issues.
Escalate complex cases to appropriate teams while following established protocols.
Document case details accurately in our internal ticketing system.
Develop and use support resources to deliver timely solutions.
Build strong client relationships by understanding and addressing their unique needs.
Assist with software upgrades and maintenance.
Stay updated on the latest advancements in practice management software.

What We’re Looking For

A polite and professional customer-focused attitude.
Strong verbal and written communication skills.
Ability to multitask and prioritize tasks effectively.
Experience in the U.S. healthcare industry, particularly with practice management processes like claim submission, rejections, ERA/EOB postings, and eligibility services.
Basic knowledge of Microsoft Windows and file structures.
Familiarity with HubSpot and Microsoft Office products (preferred but not required).

What We Offer

A casual work environment with remote work options.
Comprehensive employee benefits.
Paid vacation to maintain work-life balance.

About Amazing Charts
Founded in 2001 by a family physician, Amazing Charts understands the challenges clinicians face daily. Known for its ease of use and affordability, Amazing Charts has been a trusted EHR solution for medical practices for over two decades. Since joining Harris Healthcare in 2017, we’ve continued to grow as part of their ambulatory care solutions group.

If you’re ready to make a meaningful impact in healthcare technology, we’d love to hear from you! Apply now to join our dedicated team.

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