Field Support Engineer for MasterConnect Europe

Job Title

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a Field Support Engineer in Copenhagen with Signify.

Are you passionate about delivering exceptional customer experiences and driving customer satisfaction? We are looking for a dedicated Field Support Engineer to join our team in Copenhagen.

What you’ll do

• Complaint Management: Prioritize and coordinate complaints for the Nordic market and MasterConnect program across Europe, ensuring timely and effective resolution

• Field Support Improvement: Continuously improve customer field support for MasterConnect in Europe, including conducting on-site measurements and analyses to resolve technical complaints

• Performance Management: Oversee the performance of Customer Service Nordics, ensuring alignment with agreed customer service and productivity KPIs

• Feedback and Communication: Regularly provide feedback to Field Quality Business OEM on market issues and maintain strong communication with Field Quality OEM and regional sales teams in Europe

• Key User Role: Act as the Key User for C4CS, serving as the main contact for the Contact Center and Customer Service Teams across Europe

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Team player with a customer centric mindset

• Minimal 3 years of experience in Customer Service/care organization in a lighting industry

• Good knowledge of DALI and Zigbee communication protocols

• Ability to apply problem solving techniques on system level

• Bachelor’s degree with hands-on mentality

• Good technical skills, affinity with electronics

• Strong communication skills in Danish and English (written and verbal)

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

See #SignifyLife through the eyes of our employees!

Our process

Join us in transforming our industry and making a positive impact on the environment and society. Apply now to become a part of our positive, high-energy team at Signify. We kindly ask you to apply through our Signify career site. After a pre-selection process based on your CV, you will be invited for a video interview and after successful review, a business interview.

Come join us, and together we can light the way.