Offer summary

Qualifications:

BS/BA in Computer Science, MIS, or equivalent required., 5+ years of technical customer support experience needed., 3+ years of experience with SQL/Oracle is essential., Hands-on experience with Linux systems is required..

Key responsibilities:

Troubleshoot operational issues with the Warehouse Management System (WMS).

Manage configurations and migration of WMS environments.

Monitor SQL performance and perform query tuning.

Maintain documentation of configurations and troubleshooting processes.

Job description

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

Our lives are dynamic and ever-changing, and so are our career goals. We meet you where you are and support you in your next step with us, so that you can develop in the best possible way.

Please submit resumes in English. Strong English speaking and writing communication skills are required.

As a Support Analyst L2, you will troubleshoot operational issues with the Warehouse Management System (WMS), manage configurations, support cloud solutions, monitor SQL performance, and maintain documentation. You bring expertise with Oracle WebLogic Server, Oracle Databases, cloud services, Linux systems, supply chain technologies, and various hardware/software tools used in warehouse and distribution operations.

What a day in the life looks like:

Troubleshoot business and operational issues associated with the Warehouse Management System (WMS) and ancillary software.
Quantify issues and provide supporting data if issues are escalated to the ERP Vendor.
Manage the WMS environments and migration of configurations between environments.
Support the operation and continuous improvement of the monitoring of our cloud solutions.
SQL performance monitoring, index, and query tuning.
Maintain detailed documentation of configurations, troubleshooting steps, and support processes for future reference and knowledgebase articles.

What you bring to the team:

BS/BA in Computer Science, MIS, or equivalent; 5+ years of technical customer support experience.
3+ years of experience with SQL/Oracle.
Hands-on experience with Linux systems.
Advantage: Experience in software development.
Knowledge of cloud infrastructure and services (AWS, Azure, OCI, Google Cloud).
Advantage: Experience with supply chain, distribution, and interface technologies.

Why join us:

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

#LI-REMOTE
#LI-JL1

We believe the future is better when supply chains work better.

This can only be achieved when we prioritize diversity, equity, and inclusion. It’s better for our people, better for our business, and better for the world.

That’s why at Infios we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us. We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.

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