First Quality was founded in 1989 and has grown to be a global privately held company with over 4,000 employees. Its corporate offices are located in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.
The eNurse will utilize knowledge of all First Quality products to make informed decisions to assist callers. They will do so by gathering data by actively listening to the caller to solve product-related concerns. This includes determining the appropriate products for the individual's current circumstance and troubleshooting any issues the individual may be experiencing.
Primary responsibilities include:
These responsibilities ensure that the eNurse support operates efficiently and effectively while providing essential customer support.
The ideal candidate should possess the following:
Physical and Other Requirements:
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
Solita
Dataiku
Porch Group
City State Entertainment
OPEN MINDS Circle