Equipment Management Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Current Need: Our Customer Maintenance Team in Richmond, VA is growing! We are seeking a customer driven, analytical candidate with a passion for managing data integrity and communicating with internal business partners.

Position Description

This role is responsible for research, analysis, and the maintenance of customer licenses within our JDE platform. These goals are accomplished through daily triaging of customer license order holds.

Key Responsibilities:

• Maintain customer account and address information

• Research, analyze and verification of data to update Customer license data following strict SOP guidelines

• Follow up with requestors including Sales, and Customer, Regulatory

• Perform customer license maintenance tasks following strict SOP and Sarbanes guidelines.

• Meet and support SLA and metric goals

• Contact Customers / Sales Professionals a professional business etiquette

• Provide online training and refresher courses for customers as needed.

• Create and update guides to support effective business practices in all areas

Minimum Requirements

2+ years’ relevant experience

Critical Skills

• 3+ years data analysis and/or customer service

• Proficient in Microsoft Office (Outlook, Word, One Note, Excel and Access)

• Experience with Salesforce (Preferred)

• Customer Service and/or Medical background

• Ability to analyze data

• Review and maintain data on multiple platforms simultaneously

• Strong attention to detail

Additional Knowledge & Skills:

• Excellent organization and communication skills

• Strong intrapersonal skills

• Results oriented; effective as both a team member and independent worker

• Ability to successfully manage multiple priorities with deliverables completed on time and with high quality

Education
2-year degree in business or related field or equivalent experience
 

Physical Requirements
General Office Demands
 

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!