Business Systems Administrator

About eSentire

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation.

As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.

Role Overview

eSentire is seeking a Business Systems Administrator to support our Finance, People, Sales, Marketing and Customer Success teams. This is a hands-on technical position that requires a solid knowledge of business systems with a focus on NetSuite. Our ideal candidate is eager with strong business acumen and a record of delivering scalable, quality technology solutions to business problems.

As the Business Systems Administrator you will act as an internal consultant to our teams applying your problem solving and analytical skills to recommend solutions to support future growth and expansion of our organization. Leveraging your technical skills, you’ll administer, customize, implement, integrate, provide first class support, for our business applications. This role reports directly to the Director, Business Systems Solutions.

Key Responsibilities

• Collaborate with cross-functional business partners to deliver innovative technical and business process solutions supporting organizational strategy.
• Collect, combine, and interpret data from multiple sources to identify trends, drive efficiencies.
• Maintain applications including releases and upgrades.
• Report and dashboard development
• Configure, test, deploy and own system customizations
• Provide training and ongoing system/technical support to internal users.
• Create process documentation and diagrams.
• Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change management, customization, usage, etc.
• Identify, evaluate, and recommend tools and capabilities required to support and improve our processes.
• Maintain up-to-date knowledge of core system functionality, internal business processes.
• Supporting teams in their use of the systems

Experience & Qualifications

• 3+ years of hands-on experience administering and customizing NetSuite.
• Advanced knowledge of NetSuite limitations, tools, features, approaches and security requirements.
• Experience with HRIS, expense and reporting solutions
• Advanced experience working across multiple NetSuite modules and applications is a strong asset.
• Experience integrating systems using ETL Tools.
• Bachelor’s degree in relevant discipline preferred (MIS, IT business/computer science, etc.).
• A strong understanding of Finance business processes.
• Thorough, with a strong attention to detail, analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently with minimal guidance or as part of a team.
• Ability to work collaboratively with cross-functional teams.
• Working knowledge of Power BI, Microsoft Word, PowerPoint.

If the successful candidate lives within 50 km of our office in Waterloo, Ontario this will be a hybrid position (Monday and Friday – work from home, Tuesday, Wednesday and Thursday – work onsite). If the successful candidate lives more than 50 km from our office in Waterloo this will be a remote position.

Our Culture and Values

At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives!

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes comprehensive health benefits, a flexible vacation plan, and participation in our company-wide equity program, allowing you to share in the success and growth of our organization.

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at talentacquisition@esentire.com and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using a video conference technology.