Senior Product Manager (12 Month Contract)

About Flipp

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. 

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Play a key role in defining, communicating, and executing the product vision and strategy. Leads cross-functional product-focused teams to define and deliver compelling new products and features which solve business and shopper problems. Drives the entire product development process from discovery to GTM with end-to-end success in mind.  Develops the product requirements and roadmaps, as well as incorporates feedback from shoppers into the product strategy. Works on multi-dimensional and complex opportunities with an acumen to stretch beyond their immediate focus area. Motivates and inspires product development, and other teams, to drive towards team objectives. Mentors and manages others on product management best practices, customer-focus, and actively participates in internal product development and operating processes.

What you'll get the opportunity to do:

Vision: 

• Drive the product development process, and success measurement of key initiatives by helping to define business and shopper opportunities that support Flipps’ overall s strategy and annual plans.
• Understand and articulate the problems to be solved and oversee the entire product development process - from product ideation to product release.
• Refine product vision and strategy by contributing to various product and prioritization frameworks and being the voice of the shopper.
• Frame customer problems to explain why improvements are needed, and how they fit into the product vision/strategy.
• Evangelize the product vision & strategy to get buy-in up-down-across the organization (up to leaders, down to development teams and across to peers & stakeholders).
• Translate complex technical problems into simple examples and communications for non-technical audiences
• Collaborate with other product team members to ensure consistency and compatibility across all Flipp products.

Deliver:

• Lead the development team to apply the product development process to discover customer problems, identify solutions, validate those solutions with customers, and execute on validated solutions to deliver a compelling product
• Work with the Product Designer to validate potential solutions with customers
• Lead the development team to develop and deploy, platform-oriented solutions
• Lead the team to define & refine the team’s objectives
• Work with the Product Marketing team to effectively represent the product to shoppers and merchants
• Support the team by describing & documenting the feature’s intended functionality
• Communicate the business value that is delivered at the end of every sprint.
• Identify risks & blockers and manage them to mitigate their impact.
• Work with the development team to drive agility and continuous improvement to velocity.
• Partner with Data Science/Analytics to properly size an opportunity.
• Define key metrics to measure feature success or failure; ensure measurement is done on every feature, make go/no go decisions based on measurements.
• Work with the development team & Data Science/Analytics teams to ensure all KPIs are measurable & actively tracked.

Trust:

• Align and manage stakeholder expectations across all levels of the organization using clear and consistent communications and why prioritized choices are made
• Works cross-functionally with engineering, marketing, design, analytics, and sales and other departments to develop strong relationships that allow for the smooth and efficient flow of product activities and the establishment of trust.
• Work with various business teams as key stakeholders to the product.
• Develop working relationships with customers to facilitate product discovery.
• Work with business teams to determine optimal product positioning & messaging for the purposes of product/feature go-to-market, customer education and re-engagement.
• Communicate progress on milestones to the entire company on a regular basis.
• Communicate weekly status updates to senior leadership stakeholders.

Listen: 

• Gain a deep understanding of customers’ needs & problems through data analysis, customer interviews, product discovery sessions, direct input from stakeholders, attending industry conferences, and conducting research.
• Work with the Market Research team to conduct research and obtain consumer feedback to craft products and features.
• Regularly perform product and competitive analyses which are used to recommend strategies that improve the product’s market position and improve quality over product competition.
• Collect and analyze feedback from customers, stakeholders and cross-functional teams to shape requirements, features and end products.

Team Leadership:

• Work with Engineering and Product Design to function effectively as a cohesive team.
• Monitor team health and take measures to address any team health issues.
• Review with the development team the progress made against team milestones on a regular basis.
• Manage & motivate the team by giving them visibility into the business needs and connecting it to the areas where the team can deliver an impact through high quality solutions.

What you'll bring to the team:

• 4+ years of software product management experience taking B2C/B2B products to market and seeing them through many iterations.
• Strong analysis skills: Understands what questions to ask to challenge the data and conclusions of others and where to ask them. 
• Strong bias to action: being able to take insights from analysis and apply and execute with excellence. 
• Takes a data-driven approach in decision making (via KPIs and metrics). Has a good grasp of the tools at their disposal, and can utilize data to derive the correct conclusions.
• Excellent communicator: Strong listening, verbal, visual, and written communication. Presents confidently and can sell ideas. Can read a room and adjust appropriately. Documents meetings, actions, ideas, etc. in a way that is easy to follow and understand. Manages stakeholders and partners effectively. 
• Comfortable navigating through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
• Good at positioning features/benefits for customers. Can sell their product effectively to internal and external stakeholders. Anticipates objections and helps sales position or objection handle. Creates simplicity out of complexity

Our promise to each other: