Offer summary

Qualifications:

5+ years of experience in telecom engineering, with 3+ years on the Genesys Cloud platform., Hands-on experience with Genesys Cloud, PureConnect, or PureEngage environments., Proficiency in Python or Java for scripting and automation., Bachelor’s degree in Computer Science, Telecommunications, or a related field, or equivalent experience..

Key responsibilities:

Lead the design, implementation, and maintenance of Genesys Cloud contact center solutions.

Integrate telecom systems with internal platforms and applications, including CRM and backend APIs.

Analyze call flows and performance data to drive continuous improvement and enhance customer experience.

Collaborate with IT and cross-functional teams to support business objectives.

Job description

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

We’re looking for an experienced IT Systems Engineer with deep expertise in Genesys Cloud to lead the design, implementation, and optimization of our voice communication systems. This role will focus on integrating Genesys Cloud with our CRM and backend platform APIs, ensuring high availability, system performance, and seamless customer experiences.

What You’ll Do

Lead the design, implementation, and maintenance of Genesys Cloud contact center solutions
Manage and monitor telecom infrastructure, ensuring high availability and performance
Integrate telecom systems with internal platforms and applications, including CRM and backend APIs
Troubleshoot complex issues and implement effective solutions to minimize downtime
Analyze call flows and performance data to drive continuous improvement and enhance customer experience
Plan and implement system upgrades, new features, and platform enhancements
Partner with vendors to resolve escalations and align on long-term roadmaps
Maintain documentation for systems, configurations, and operational procedures
Collaborate with IT and cross-functional teams to support business objectives
Present performance reports and technical updates to senior leadership

What You'll Bring

5+ years of experience in telecom engineering, with 3+ years working on the Genesys Cloud platform
Hands-on experience with Genesys Cloud, PureConnect, or PureEngage environments
Experience integrating SaaS platforms using REST APIs
Proficiency in Python or Java for scripting and automation
Strong knowledge of VoIP, SIP, and telecom infrastructure fundamentals
Solid understanding of computer networking principles
Experience leading technical projects from design to execution
Proven troubleshooting skills and ability to resolve complex system issues
Familiarity with contact center operations and customer experience strategies
Knowledge of telecom security best practices and compliance standards
Strong communication skills, able to explain technical concepts to non-technical stakeholders
Relevant certifications (e.g., Genesys Certified Professional) preferred
Bachelor’s degree in Computer Science, Telecommunications, or a related field—or equivalent experience

What You'll Get

Competitive salary, bonus opportunity, and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

In taking a market-based approach to compensation, base pay may vary depending on location. Additionally, base pay may vary considerably depending on job-related skills and experience. The current expected salary range for this position is: $100,000 - $120,000.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Required profile