Technical Writer

About Solera:

Solera Health is committed to changing lives by guiding people seamlessly to better health solutions, while providing payers and employers with the tools to manage providers and outcomes across conditions. Solera's platform provides a marketplace of curated networks of digital and community point solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to impact the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and helps keep them engaged for successful health outcomes.

Job Summary

The Technical Writer will be responsible for creating and maintaining documentation for Solera’s products, including user manuals, API documentation, system architecture descriptions, and developer guides. This role requires strong technical and creative writing skills to produce high-quality content that clearly explains complex information.

Essential Roles and Responsibilities

• Create and maintain documentation for internal and external audiences, including APIs, SDKs, product manuals, onboarding guides, FAQs, and troubleshooting guides.
• Translate complex product and technical details into clear, accessible language for healthcare professionals and developers.
• Collaborate closely with engineers, clinicians, product managers, and support teams to gather information and ensure accuracy.
• Develop content strategies to improve documentation structure, discoverability, and usability.
• Own the documentation process for product releases, including release notes and changelogs.
• Implement and maintain content standards and style guides.
• Manage the documentation publishing process via developer platforms or CMS tools.

Expected Skills and Competencies

• Exceptional writing, editing, and verbal communication skills.
• Proven experience writing developer documentation (APIs, SDKs) and user-facing manuals.
• Strong grasp of technology concepts, especially in cloud-based software and healthcare IT.
• Ability to understand and explain complex technical concepts in a clear and concise manner.
• Familiarity with content management systems and version control.
• Strong attention to detail, and ability to work independently and manage multiple priorities in a fast-paced environment.

Education and Qualifications

• Bachelor’s degree in Technical Writing, English, Communications, or a related field.
• Minimum of 3 years of experience in technical writing, preferably in health tech, SaaS, or enterprise software.
• Knowledge of industry standards and best practices for technical documentation.

Travel

• This is a remote position and must be located within the United States.
• The position may require occasional travel for team meetings.

Benefits

• Remote first culture
• Flexible PTO
• Paid pregnancy and parental leave
• Adoption Assistance Program
• Medical, Dental and Vision
• Company paid Life, Long Term Disability and Short-Term Disability
• 13 Company Holidays
• 401k + company match
• Free Fitbit 
• Casual and fun atmosphere

Disclaimer

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

EEO

Solera Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Solera Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.