Offer summary

Qualifications:

Experience in digital or e-commerce related fields is essential., Strong technical proficiency in Microsoft applications such as Word, Excel, and Outlook is required., Effective verbal and written communication skills are necessary for reporting and presenting operational findings., A passion for sports and/or online gambling is preferred..

Key responsibilities:

Oversee day-to-day operations of the iCasino platform and audit Player Experience escalations.

Coordinate with Product teams for timely testing of iCasino games before launch.

Act as the initial point of escalation for iCasino bug findings and create problem tickets with relevant stakeholders.

Assist the iCasino Operations Manager in troubleshooting game integration and gameplay issues.

Job description

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Team

The iCasino Operations Analyst will be primarily responsible for the day-to-day operations of the iCasino platform in jurisdictions in which we already have a live interactive casino. This includes auditing of Player Experience escalations, testing of iCasino games, troubleshooting iCasino gameplay and integration issues, and iCasino reporting and data analysis.

About the Work

Collaborates with internal team members across several business functions including Operations, Product, Engineering, and Marketing.
Audits the Player Experience Operational slack channel and address any escalations that arrive in an effort to provide player database best in class customer support
Coordinates with Product to ensure efficient and timely testing of iCasino games prior to launch of the game titles
Initial point of escalation on iCasino bug findings from Player Experience Department and work with other Penn Departmental stakeholders to accurately and succinctly explain the issue
Creates problem tickets with RGS providers, PAM provider, and Product Teams, and regularly ask for updates on same
Responsible for assisting iCasino Operations Manager in coordinating with RGS Game providers to troubleshoot game integration, game launch, and iCasino gameplay issues.
Maintains oversight at the direction of iCasino Operations Senior Manager on existing iCasino games that are live in each operational jurisdiction and ensure iCasino games are launched in line with all internal Standard Operating Procedures.
Coordinates with iCasino Operations Senior Manager to prepare KPI needs related to iCasino gameplay and game launches
Performs gaming account adjustment audits and escalates any findings to iCasino Operations Senior Manager for review.
Performs other duties, as assigned.
Maintains regular and punctual attendance
Complies with all company policies and procedures.

About You

Experience in digital or e-commerce related field/business
Forward thinker who designs for not only current business needs but, plans for scalability and longer-term solutions
Must be a team player willing to help others while also fostering their help in return
Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items
Effective verbal and written communication skills required
Proven ability to succinctly review, report and present any operational discoveries there may be including campaign abuse, customer complaints, anti-fraud, and the performance of sportsbook campaigns and markets
Ability to meet deadlines and to work under the pressure of short time constraints
Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook)
Must have a passion for sports and/or online gambling
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

What We Offer

Competitive compensation package
Education and conference reimbursements
Parental leave top up
Opportunities for career progression and mentoring others

#LI-Remote

Candidates residing in Ontario requiring special accommodation can email accessibilityoffice@thescore.com

theScore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

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