Offer summary

Qualifications:

At least 6 months of experience in a customer service or back-office role., Intermediate to advanced skills in Microsoft Office applications., Experience in the healthcare or medical industry is preferred., Excellent verbal and written communication skills are essential..

Key responsibilities:

Perform bulk verification of Medicare Cards and Healthcare Identifiers for patients.

Liaise with receptionists to address missing data and manage patient records.

Handle email communications, including sending patient documents and confirming email addresses.

Check and manage incoming reports in Best Practice clinical software, including unallocated reports.

Job description

Salary: P25,000 (Monthly Package)

Schedule: Rotating Shift with Weekend Schedule (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required:

At least 6 Months experience in a customer service/ back-office role
Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Teams and Outlook)
Experience in the Healthcare or Medical Industry
Excellent verbal and written communication skills

What will you do?

Bulk verification

Verify Medicare Cards and Healthcare Identifiers for patients booked on the day.
Liaise with the receptionists regarding missing data.

Bulk document import and Best Practice clinical software data entry

Import external patient clinical correspondence using Best Practice clinical software.
Link correspondence to the relevant records in Best Practice clinical software.
Enter patient demographic data using the new patient registration forms in Best Practice clinical software.

Emails

Email patient documents.
Confirm patient’s email addresses.
Attend to bounced emails.

Incoming Reports

Check incoming reports in Best Practice clinical software and attend to unallocated reports.
Update aliases and manage reports related to ex- practitioners.

HotDoc Dashboard

Manage duplicate patients in Best Practice clinical software using the prompts from HotDoc.
Manage significant ‘Did Not Attend’ patients in HotDoc through a ’blacklist’ system.

Human Resource File Notes

Type and send dictated staff file notes from Practice Managers and Senior Receptionists.

Join the awesome team and enjoy these benefits & perks:

WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Founded in 2012, our client is a leading primary healthcare provider in Victoria, offering high-quality bulk billing services across four locations: South Morang, Mernda, Chelsea, Balwyn, and Heidelberg West. Their family-oriented medical practices provide comprehensive health services, including general practitioner and allied health services, after-hours access, telehealth consultations, on-site pathology and pharmacy, and full-time nursing support.

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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