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Senior Solutions Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

5+ years in a technical, partner- or customer-facing role such as Solutions Engineering or Technical Consulting., Strong understanding of core web technologies including HTTP/HTTPS, REST, and JSON/XML., Proficient in at least one programming language like Python or JavaScript, with familiarity in ecommerce applications and data APIs., Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience..

Key responsibilities:

  • Act as the primary technical escalation point for the Partner Success team, diagnosing complex partner issues.
  • Develop and propose effective technical solutions and best practices to address partner needs using APIs and SDKs.
  • Engage directly with partners' technical teams to understand their requirements and provide guidance.
  • Collaborate with internal Product and Engineering teams to communicate partner feedback and advocate for their needs.

Jane Technologies, Inc. logo
Jane Technologies, Inc. Scaleup https://iheartjane.app.link/
51 - 200 Employees
See all jobs

Job description

Company Overview:
Jane is an MIT-founded, high-growth technology company in the cannabis industry. We believe in the cannabis industry's ability to bring well-being, health, and love into this world, and it is our mission to bring confidence to the online cannabis shopping experience. As the cannabis industry's first complete real-time marketplace, we aim to provide consumers with a confident, safe, and simple shopping experience.

As the cannabis industry’s first complete real-time marketplace, we aim to provide consumers with a confident, safe and simple shopping experience. Users can browse local products in real-time, compare by price, proximity or popularity and place orders at local stores for pickup or delivery - all on the industry’s largest marketplace. In addition to our marketplace, we provide online menus and end-to-end checkout flows to dispensaries by integrating directly with their POS systems and leveraging real-time data to connect dispensaries and consumers. Additionally, Jane offers native payment options, provides key data insights to industry stakeholders via our growing analytics platform, and has a growing consumer loyalty program funded by brands called Jane Gold.

To learn more about who we are, our culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/jane. Check out our product at: https://www.iheartjane.com/.

What You'll do:

We are seeking a highly motivated and technically adept Senior/Lead Solutions Engineer with excellent communication skills to join our growing Partner Solutions team. This pivotal role serves as a critical technical bridge between our front-line Partner Success (PS) team and our core Engineering teams. You will be responsible for tackling complex technical challenges faced by our partners, designing creative solutions using our APIs and SDKs, and acting as a key technical resource for both internal teams and external partners, interfacing directly with their technical teams at times.

This is an exciting opportunity for someone passionate about solving technical problems, working directly with partners, and contributing to the growth of a dedicated solutions engineering function. The ideal candidate will initially focus on hands-on technical solutions and partner interaction, with a clear path to potentially lead and mentor future team members as we expand. You will report to the Director of Engineering.


Responsibilities
  • Technical Investigation & Resolution: Act as the primary technical escalation point for the Partner Success team, diagnosing and troubleshooting complex partner issues related to API usage, SDK implementation, product integration, and general web application behavior.
  • Solution Design & Implementation: Develop and propose effective technical solutions, workarounds, code samples, and best practices to address partner needs, leveraging deep knowledge of our product APIs, SDKs, and underlying web technologies.
  • Partner Collaboration: Engage directly with partners' technical teams via calls, emails, and potentially shared channels to understand their technical requirements, challenges, and goals, providing clear guidance and support.
  • Internal Liaison: Collaborate closely with Product and Engineering teams to communicate partner feedback, report bugs, understand product roadmaps, and advocate for partner needs. Work with Partner Success to ensure they understand technical resolutions and can communicate effectively with partners.
  • Knowledge Base & Documentation: Own internal and external knowledge bases, technical documentation, guides, and potentially developer tutorials to empower both partners and internal teams.
  • Technical Enablement: Conduct training and other sessions with the Partner Success team on technical aspects of our products and common integration patterns.
  • Process Improvement: Identify opportunities to streamline technical support processes, improve tooling, and enhance the overall partner technical experience.
  • Team Growth (Future): As the team grows, potentially mentor junior team members and contribute to defining the team's strategy and best practices, with the opportunity to step into a formal leadership role.

    • Qualifications
  • 5+ years in a technical, partner- or customer-facing role (e.g. Solutions Engineering, Technical Consulting, Tier 3+ Support).
  • Quick to learn new APIs, SDKs, and platforms; strong understanding of core web tech (HTTP/HTTPS, REST, JSON/XML, DNS, etc.). 
  • Proficient in at least one language (e.g. Python, JavaScript, Ruby, Go); familiar with ecommerce apps, data APIs, and technologies like Postgres. 
  • Strong debugging, problem-solving, and analytical skills across varied systems. 
  • Excellent communicator—able to explain complex concepts to both technical and non-technical audiences. 
  • Comfortable working directly with external stakeholders to understand needs and deliver solutions. 
  • Experience mentoring others and contributing technical documentation or developer content. 
  • Self-driven, organised, and thrives in fast-paced environments. 
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

    • Our Benefits:
    Great compensation package and equity
    Remote friendly work environment with employees throughout the US and Canada
    Health, Dental, Vision, 401k, Unlimited PTO, and home office stipend

    Jane Technologies is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

    Jane Technologies, Inc. participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Android ApplicationsApplication Programming Interface (API)Engineering DocumentationPostgreSQLPython (Programming Language)Java XMLJavaScript (Programming Language)Ruby (Programming Language)JSONHttp ProtocolsDomain Name SystemGo (Programming Language)E-Commerce

    Other Skills

    • Problem Solving
    • Teamwork
    • Communication
    • Analytical Skills
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