L&I Office Assistant 3

Description Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices. Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers. Job Highlights This announcement represents multiple opportunities. Work schedules will very between the hours of 6 a.m. – 5:00 p.m., Monday through Friday, and will be assigned. These positions require the selected individuals work in-office, full time, during the training period. The training period will be a minimum of 6 months and can go beyond a year depending on the individual’s needs. Once training has been completed and adequate production performance has been met, if business need permits, this position may be considered for hybrid work. Application review begins immediately. It is to your advantage to apply today! What Success Will Look Like All Support Services Office Assistant 3 staff participate in an in-office training program revolved around the unit you are hired in. You Will Work closely with a trainer designated to teach you the essential job duties. Complete training within the agreed upon timeframe. Successfully use tools and resources provided to you to research, identify and key in documentation for our customers through various L&I specific programs and processes. Meet production expectations and accuracy levels on a daily basis. Duties Depending on the unit you’re assigned to, the following are highlights of those particular duties Preform rapid data entry; process work injury and accident reports. Decipher handwriting and transcribe information submitted by injured workers and medical providers. Conduct research to establish/verify employer/employee relationship. Pre-scanning; preparing documents for scanning. Scanning; inputting information into a computer program and operating a high-speed document scanner. Indexing; use a variety of rules, procedures and research tolls to enter appropriate information into a computer. Create new master data files when workers file initial claim. Update master data files for all existing workers. Utilize provided tools and resources to search and locate requested claim files. Respond respectfully and professionally to emails and phone calls from internal and external customers, if applicable. Depending on the business needs, daily tasks may vary to meet customer/business expectations. Qualifications Required: Individuals with a High School Diploma or equivalent. Ability to type 40 WPM at 98% accuracy Two years of computer skills/experience, clerical experience, or equivalent education. Desired What we are looking for: Ability to maintain highest levels of confidentiality at all times. Adaptability/Flexibility: Adapts easily to changing business needs, conditions, and work responsibilities. Adapts approach, goals and methods to achieve successful solutions and results in dynamic situations. Customer service; understanding internal and external customer needs and providing the highest level of service with the resources available. Experience using personal computers and MS Office Suite (i.e. MS Word, Excel and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment). Skilled in accurate use of 10-keypad. Time management: Setting and adhering to priorities; meeting productivity standards, deadlines and work schedules; pursuing efficiency and economy in the use of resources; being responsive and timely to emails, phone messages and mail; efficient, effective use of work time, equipment and resources. Note: Applicants may be offered an opportunity to participate in an assessment of their ability to listen, read and follow instructions while using a computer If offered an opportunity to participate in an assessment, you will receive an email inviting you to our office in Tumwater. Supplemental Information Things You Need To Know To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules. State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. Telework is dependent upon business needs and supervisor approval. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer. The assigned duty station for this position is Tumwater, Washington. To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement. Please Include The Following Documents With Your Application A cover letter describing specific qualifications. A current resume detailing applicable experience and education. A list of at least three professional references with current telephone numbers. Copy of your on-line 5-minute typing assessment that meets the 40-wpm qualification with 98% accuracy. To see a typing assessment that meets the requirements visit http://www.typingtest.com/ . Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the online application process. Please do not send a link. (Your application may be considered incomplete without this assessment.) If selected for interview, your typing accuracy and speed may be reassessed and confirmed. Note : Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Skills assessments will take place at our office in Tumwater, WA . Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again. To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I . If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner. Background Check Notice Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other Information For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. This position is represented bytheWashington Federation of State Employees (WFSE). Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Assessments in-person. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov . Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact the HRBTU@lni.wa.gov .