Offer summary

Qualifications:

Minimum of 2 years of experience in collections or a related field., Fluent in English with excellent communication and negotiation skills., Ability to work independently and collaboratively within a team., Familiarity with collections systems like High Radius and invoicing systems such as Oracle..

Key responsibilities:

Responsible for managing collections for NAM receivables.

Produce monthly reports detailing collection results and aging reports.

Conduct collection calls to customers and resolve billing inquiries.

Evaluate high-risk accounts and work with the commercial team to manage risk.

Job description

How will you CONTRIBUTE and GROW?

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients.
Air Liquide’s ambition is to lead its industry, deliver long term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization.
Air Liquide has identified three major trends which represent growth opportunities, and among them digitization.
Air Liquide's Business Service Center (BSC) comprises a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service focused on defined business functions.
The BSC is supporting Air Liquide entities that are present in countries within the Americas.

Responsible for collections NAM receivables

Use and manage collections systems (High Radius) and invoicing systems (Oracle, etc.)

Works with the commercial and billing teams to raise late payment to relevant customers

Produce monthly reports detailing results. Understand and explain the aging report with status updates on each account.

Collection calls to the customers

Maintains revenue by monitoring complex accounts and expeditiously resolving any adjustment, payment and cash application issues

Works directly with the commercial, tax and/or billing teams to resolve billing inquiries, account problems and adjustments, minimizing bad debt losses

Evaluates high risk accounts, working with commercial team to manage risk

Navigate customer portals to investigate invoice status

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Are you a MATCH?

Minimum of 2 years of experience in collections or a related field.

Excellent communication (fluent in English) and and negotiation skills.

Ability to work independently and as part of a team.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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