Offer summary

Qualifications:

Bachelor's degree in Computer Science, Information Technology, Clinical Laboratory Science, or related field, or equivalent experience., 3 years of recent relevant experience in a similar role., Proven expertise in application architecture, design, development, and support., Application proficiency in assigned area of responsibility within 6 months..

Key responsibilities:

Provide tier two troubleshooting assistance to ensure exceptional customer satisfaction.

Resolve problems in a timely manner and keep customers informed of unresolved issues.

Engage with other analysts to address and resolve challenging issues.

Support the relevant application through ongoing maintenance and updates.

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Ensures exceptional customer satisfaction by providing tier two troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.

Clinisys (Sunquest) experience desired.

Job Description:

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's degree in Computer Science, Information Technology, Clinical Laboratory Science, or related field

CERTIFICATION & LICENSURE

Application proficiency acquired in assigned area of responsibility, where applicable, within 6 months.

TYPICAL EXPERIENCE:

3 years recent relevant experience

SKILLS AND KNOWLEDGE:

Is a proven expert in architecture, design, development, and ongoing support to the relevant application.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

Position Status:

Non-Exempt

Weekly Hours:

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $44.28 to $66.42 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

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