Offer summary

Qualifications:

High School Diploma required., 1-3 years of customer service experience preferred., Strong analytical skills for data analysis and incident management., Familiarity with CRM systems and asset monitoring applications is a plus..

Key responsibilities:

Monitor asset performance and manage incidents through applications.

Analyze data to create work orders in Service Cloud as needed.

Serve as the first point of contact for incident management and customer complaints.

Schedule maintenance services and organize field service reports for vendor visits.

Job description

Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic project consulting and process engineering that drives productivity, value, and above all, safety. Through innovative practices, Faith drives trends in growth and development with continual investment in their merit-based employees’ skill, leadership and career development.

The NOC Application specialist provides service and support for applications and solutions. This position works for the internal and external customers of NS2. Work is done primarily via email but could also include phone and in person meetings. This role is customer service focused with an emphasis of monitoring customer equipment and providing solutions.

MINIMUM REQUIREMENTS

Education: High School Diploma

Experience: 1-3 years of customer service experience

Travel: 0%

Work Schedule: This position works between the hours of 7 am and 5 pm, Monday through Friday. Overtime may be required.

KEY RESPONSIBILITIES

Monitors asset monitoring applications for asset performance and incident management.
Analyzes data and recommends work order deployment through the creation of work orders in Service Cloud according to standard procedures and practices.
First point of contact on incident management.
Handle and resolve customer complaints.
Assign work tasks and mapping duties as new applications and new assets are brought into the NOC for monitoring.
Update CRM with all pertinent customer data and interaction.
Maintain warranty and contract data base.
Track down and organize field service reports for any service visit performed by our vendors and distribute them to our customers.
Schedule preventative maintenance service.
Schedule remedial work, including battery replacements and repairs.
Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!
Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

Your Personal Growth: Build your career path by taking advantage of our industry leading training and leadership development programs.
Leverage Technology: Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.
Uncompromised Safety: When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER
FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include: