Insurance Services Specialist

This position is located in Ithaca, New York. The successful candidate will have the option to perform this role at a location of their choosing within the United States.

The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.

No Visa sponsorship available for this position.

The salary range for this position is $72, 570 to $76,200, depending on experience.

Who we are:

Located in Ithaca, N.Y., Cornell University is a bold, innovative, inclusive, and dynamic teaching and research university where staff, faculty, and students alike are challenged to make an enduring contribution to the betterment of humanity. Cornell University is one of the largest and most diverse institutions in the Ivy League. We are a community of 22,000 students and more than 10,000 faculty and staff members representing more than 80 countries and hundreds of disciplines—global cultures, backgrounds, experiences, perspectives, and ideas.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

The Office of Student Health Benefits is responsible for ensuring that all Cornell students meet the university's health insurance requirements. We also manage and provide support for those enrolled in Cornell's Student Health Plan (SHP), Dental Plan, and Vision Plan. Learn more about who we are.

Who you are:
As an individual contributor, reporting to the Director, and a member of the Office of Student Health Benefits, this position collaborates with internal stakeholders to develop member and student specific communication using various methods of print and/or electronic media. The Office of Student Health Benefits has two functions: monitoring that all eligible Cornell students demonstrate proof of meeting the university’s health insurance requirement and supporting the administrative operations and compliance of the Student Health Plan (SHP), a self-funded insurance product.

Other responsibilities include:

• Develop and coordinate the production and dissemination of information to inform 14,000 student health plan members at Ithaca, Cornell Tech, and Weill Cornell Medicine, as well as all matriculated Cornell students in compliance with applicable federal and state insurance guidelines and student health plan certificate of coverage.
• Develop, test, run, and document processes for communication development and dissemination.
• Manage the workflow for all communications for both SHP members and Cornell students and support work designed to enhance the student/user knowledge and experience of health insurance literacy.
• Document communication requirements and transform those requirements into a functional project plan and timeline; create or adjust content to suit various audiences and stakeholders. Conduct analysis on communication efforts and claims impact, and monitors transactions associated with the SHB’s communication budget.
• Utilize project management skills to develop and maintain comprehensive team calendars and project tracking tools. Document communication requirements and transform those requirements into a functional project plan and timeline; create or adjust content to suit various audiences and stakeholders.
• Ensure unit-wide awareness of communication efforts and the annual calendar for communication.
• Analyze communication practices to ensure compliance with regulatory and university policies.
• Provide support to SHP Manager and SHB Director for internal or external audits.
• Assist in monitoring and managing privacy practices in coordination with NYS Insurance Law Privacy rules and cybersecurity regulations, and federal privacy regulations.
• Responsible for monitoring via paid membership emerging regulations from New York State that impacts benefit administration, insurance regulations and compliance, and vendor services.
• With oversight from the Director, create communication for internal stakeholders and team members, identifying areas of impact and risk due to changing legislation.
• Ensure accurate and effective communication of insurance rules and standards.
• Maintains awareness and knowledge of HIPAA, FERPA, and privacy policies and procedures; and ensures information security. Ensure that actions support NY Code, Rules, and Regulations appropriate for insurance providers and financial entities using Personal Protected Information.
• Monitor communication budget and reconcile monthly costs to budget; submit reconciliations to the Director for approval.
• Assist with development of content needed to communicate the university’s insurance requirement and demonstrate proof of insurance.
• Utilize current and emerging technologies to develop and produce effective content for

SHB Health website and Salesforce case portal; support work designed to enhance the student/user experience; engage in the day-to-day maintenance of these systems.

Requirements of the position: 

• Associate degree with at least 2 years of relevant experience or equivalent combination of education and experience in health administration, insurance, or communications.
• Organized with the ability to independently plan and prioritize responsibilities to meet competing deadlines while working under pressure.
• Detail-oriented and high degree of accuracy to ensure successful market engagement.
• Ability to edit web content via content management systems, including Drupal and SharePoint.
• High proficiency with suite of O365 products and applications.
• Effective customer service and communications skills, including the ability to communicate clearly, confidently, and concisely in verbal and written formats and ability to work as part of a team exercising independence, sound judgement and high ethical standards including maintaining confidentiality and discretion.
• Must be comfortable working in an environment where change in process/procedures is the norm.
• Demonstrated experience of taking initiative and being proactive, while remaining flexible and resilient.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Preferred qualifications for the position include:

• Bachelor's degree in health administration, insurance, communications, or related field.
• Formal training in communications, audit, or project management.
• Experience in healthcare or insurance industry.
• Experience Lyris, Marketing Cloud, or other digital marketing solutions.
• Familiarity with CRM’s like Salesforce..

What we offer:

Great benefits that include educational benefits, access to a plethora of wellness programs, employee discounts, health care, paid vacation, health/personal time, 14 university paid holidays (including end of year winter break through New Year’s Day) and employer retirement contributions.

Cornell is situated in picturesque Ithaca, New York, the heart of the Finger Lakes. Ithaca is home to two academic institutions, state parks, waterfalls, gorges, and a wide range of art galleries, theaters, eateries, wineries, and breweries. Ithaca is an active and diverse community to work and thrive in and has something to suit all ages and interests!

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

Current Employees:

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.  You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at accommodations@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEEO Statement:

Cornell University's history of diversity and inclusion encourages all students, faculty and staff to support a diverse and inclusive university in which to work, study, teach, research and serve. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. 

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. Qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified disabled individuals with disabilities under Section 503 of the Rehabilitation Act have rights in the application process and in employment under federal law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.