Project Manager, Client Onboarding

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

The mission of the Client Onboarding team is to efficiently implement the products our clients have chosen to partner with us while delivering the best customer experience. As a Project Manager, you will be responsible for leading several of these implementations simultaneously and reporting on delivery timelines, project statuses and risks. The successful candidate must have demonstrated critical thinking skills, be highly organized, and enjoy fostering team and client relationships. In this role, you will also be responsible for problem-solving and identifying the correct pathway of escalation to mitigate and solve issues quickly.

Here's what you will experience working as a Project Manager, Client Onboarding:

• Manage multiple project implementations simultaneously and effectively prioritize associated tasks
• Understand client and internal needs, and make decisions to ensure both are met throughout the implementation while successfully adhering to our cycle times
• Effectively communicate and manage project expectations to client executive sponsors, team members, and other stakeholders in a clear and concise fashion
• Maintain accurate project timeline tracking, including communication of risks, proactive resolution of obstacles, thoughtful estimations of future tasks, and communication of progress with all levels of internal stakeholders
• Create and maintain client-facing collateral to clearly communicate implementation updates, catered to the proper audience 
• Contribute to the development of internal processes and related documentation for the team to leverage as a part of our ongoing improvement
• Actively participate in team culture by engaging with colleagues, fostering a collaborative environment, while supporting and encouraging team members to achieve their best
   

Required Skills:

• A minimum of two years of experience in project management
• Excellent communication skills, comfortable speaking with client executives, and able to speak in detail about technical work
• Detail-oriented, capable of managing multiple projects in varying stages of progress without loss of efficiency or effectiveness
• Positive attitude, passionate about building relationships and collaborating across several teams to yield results
• Proficiency with Microsoft Office suite and various Project Management and presentation tools

Desired Skills:

• Experience working in Salesforce and Aprika Mission Control as a tool to manage projects (tasks, timelines, etc.)
• Familiar with the Healthcare Revenue Cycle industry, including its processes, regulations, and best practices
• Leverage AI tools such as Copilot to enhance efficiency, streamline workflows, and automate routine tasks

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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