Technical Sales Upsell Agent

Job Title:

Technical Sales Upsell Agent

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Technical Sales Upsell Agent to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a Sales Manager, you will be responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Along the way you will have access to excellent training opportunities to grow and an attractive benefit package; including, medical insurance and more. At Concentrix, you can truly Own Your Future!

You will:

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

You have

• 2+ years of prior experience working in a sales capacity. Preferred: Renewals, Retentions and Account Management
• Experience of high-volume calling and email communication
• Fluent in Portuguese and English on a professional environment
• Proactive decision making skills with effective time management
• A passion for customer experience
• Willingness to learn new technology and data
• Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
• Experience coaching others or training delivery
• Excellent knowledge of Google Cloud programs
• Experience using email, phone and video tools
• Experience working with Salesforce.com or similar CRM
• Maintain overall ownership and to function as single contact for Top Channel Partners
• Minimum Highschool Diploma

Location:

CRI Work-at-Home

Language Requirements:

Brazilian Portuguese (Required), English (Required), Spanish (Required)

Time Type:

Full time

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