Offer summary

Qualifications:

Bachelor's degree in Business Administration or related field., Proven experience in customer success or account management roles., Strong leadership and team management skills., Excellent communication and interpersonal abilities..

Key responsibilities:

Oversee the customer success team and ensure client satisfaction.

Develop and implement strategies to improve customer retention.

Collaborate with sales and product teams to enhance customer experience.

Analyze customer feedback and metrics to drive improvements.

100% Bank, 100% Tech: Where safety meets innovation Jiko is an innovative banking platform that delivers financial safety, speed, and simplicity to its clients by owning and operating a federally regulated national bank, registered broker-dealer, and proprietary technology. Our next-generation deposit account, Jiko Pockets, combines the transactional features of a bank account, with seamless, fully automated investments in U.S. Treasury bills—offering unparalleled safety, yield, and liquidity. Clients can access our solutions directly through Jiko’s dashboard, integrate via API, or connect through trusted third-party providers. For more information, visit www.jiko.com.

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