Offer summary

Qualifications:

High school diploma or equivalent required; additional education in customer service or related field preferred., Proven experience in customer service or support roles, preferably in a technical environment., Strong communication skills, both verbal and written, with the ability to convey information clearly., Proficiency in using customer support software and tools, along with basic technical troubleshooting skills..

Key responsibilities:

Provide exceptional customer support via phone, email, and chat to resolve inquiries and issues.

Assist customers in navigating the Daylite software and provide training as needed.

Document customer interactions and feedback to improve service quality and product offerings.

Collaborate with the technical team to address and escalate complex issues effectively.

Daylite harnesses the familiar elegance of the Apple ecosystem to help you thrive from your first meeting through the final deliverable. Designed for small businesses, independent professionals and freelancers driven to work efficiently and impress clients in a wide range of industries, Daylite was created by the Apple enthusiasts at Marketcircle Inc. to help you stay ahead of the game. We want to see you hit your goals! Here’s how: ✅ Nurture clients: Build strong relationships with an attention to detail that shows you value people in your network. Keep track of emails, notes, calls, and next steps all in one place. ✅ Grow sales: Stay on top of every deal from start to signature no matter how full your pipeline is. Track the status and details of each opportunity to simplify the path to closing. ✅ Manage projects: Always know what's been done and what needs to get done next. Share specifics, notes, updates and tasks so everyone is on the same page – and even automate next steps. ➡︎ Discover how Daylite fits your business! Visit Marketcircle.com to start your FREE 14-day trial or schedule a chat with our friendly customer success team. What Makes Daylite Different 1. Apple to The Core: Daylite is only for Mac, iPhone and iPad—not a web app—because we think Apple is best for SMBs. 2. Genuine Human Interactions: Daylite's easy-to-use tools provide professional efficiency, giving you more time to focus on forming deeper customer relationships. 3. Real People Ready to Help: We prioritize human connection, making ourselves accessible to get you the personalized help you need. 4. Refreshing Simplicity: Daylite consolidates multiple tools into a platform that works seamlessly with your macOS and iOS apps. 5. Here for The Little Guys: We tailor our efforts to people ignored by enterprise-level CRMs, to empower you to compete in a world where corporate giants just keep getting bigger.

Required profile