Offer summary

Qualifications:

Proven experience in IT support and troubleshooting., Strong knowledge of operating systems and network configurations., Excellent communication skills to assist clients effectively., Relevant certifications in IT support or related fields are preferred..

Key responsibilities:

Provide technical support to clients via phone, email, and chat.

Diagnose and resolve hardware and software issues promptly.

Document support interactions and maintain accurate records.

Collaborate with team members to improve support processes.

For around three decades, proALPHA has been the digital sparring partner for small and medium-sized businesses at 49 locations around the globe. The powerful ERP core and add-on solutions from proALPHA and its partners form the digital backbone of their entire value chain of more than 7,700 customers from the manufacturing industry, wholesale and other sectors, ensuring intelligent interconnection and efficient control of all business-critical systems and core processes. In increasingly competitive markets, the optimal integration of up and downstream processes is a crucial factor, and the software solutions of the proALPHA Group and its 181 partners support customers in precisely the areas that are of central relevance to their business. From data analysis and artificial intelligence to procurement, financial performance management, security, quality, production or time management, the more than 1,700 people who work for proALPHA have a very clear mission and commitment: to develop a digital solution platform that gives SMBs the competitive edge they need to master the constant process of transformation and change.

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