Care Partnership Associate - Remote

Care Partnership Associate - Remote

About Thriveworks 

Thriveworks is one of the leading mental healthcare companies in the USA, with over 2,800 employees, and was founded by and is still led by clinicians. Having just launched a new vision to be America’s most valued mental healthcare company, where our teams can fulfill their purpose and do their best work, where clients are treated with warmth and respect, and where communities benefit from access to high-quality care to heal and thrive in life, this company is ready for a new chapter.

About the Job 

The Care Partnerships Associate is a foundational position that will support the growth of Thriveworks as we continue to expand. This role provides essential support in achieving growth, partner satisfaction, and loyalty.

Key Responsibilities 

● Support the management of assigned partnerships under limited supervision

● Manage relationships at multiple levels of assigned partners, including physicians, referral specialists, practice managers, and regional managers

● Learn to understand partner referral habits

● Assist in implementing strategic vision and growth plans for assigned partners

● Help build relationships with Thriveworks partners to ensure satisfaction

● Contribute to delivering high-quality partner relationship experiences

● Assist in executing engagement strategies, including prelaunch, launch, and ongoing communications

● Support day-to-day operational and tactical partnership activities

● Assist in monitoring program data and analyzing trends

● Help compile information into graphs and charts for monthly partner reports

● Maintain partner-specific status logs to track progress on initiatives

● Communicate program updates to appropriate stakeholders with limited supervision

● Follow up with partners to drive growth

● Attend and actively participate in team meetings and training opportunities

● Collaborate with multiple departments to support Thriveworks’ mission

● Help maintain internal partnership management tools, including Salesforce, Google Drive, Monday Boards, and others

● Engage in ongoing professional development focused on healthcare, partner service, and communication skills

Skills / Qualifications

● Interest in developing skills in partnership engagement and marketing campaigns

● Basic organizational and detail-oriented skills with eagerness to develop further

● Computer proficiency: familiar with Google products; willingness to learn new programs

quickly

● Clear written and verbal communication skills; ability to listen and get clarification

● Enthusiasm for achieving goals and learning to overcome challenges in a supportive

Environment

● Ability to manage multiple tasks with guidance

● Passion for contributing to the mission of Thriveworks

● Problem-solving mindset with a willingness to learn decision-making skills

● Ability to work remotely in a private space for confidential conversations with adequate technology and internet access

● No specific location requirement, but occasional travel may be needed (10-15%)

Requirements 

• Bachelor’s degree (Healthcare, Health and Wellness, Marketing, or related field)

• 2-5 years of professional experience; customer service or project coordination experience is a plus

Benefits 

• An amazing team culture

• Healthcare, Dental, Vision, and life insurance benefits

• 401K with 3% employer match

• Paid time off and paid holidays

• Additional coverage options are available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance

• Professional development & advancement opportunities

Successful Thriveworks employees believe in our mission, they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together. If you fit the bill and belong on our team, apply today!

Physical demands for Thriveworks positions may include being sedentary for long periods of time. Entering text or data into a computer by means of a traditional keyboard is also a requirement.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.

Interested in joining Team Thriveworks? We're thrilled to meet you!

With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:

• Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
• Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)
• We will never ask you to purchase or send us equipment.

If you see a scam related to Thriveworks, please report to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.

Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.

By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.