Admin Assistant (ServiceTitan, AI, and Social Media Support) at Intelassist

Company Overview:

Our client is a growing electrical services provider known for quality work and responsive service across residential and commercial markets. We’re looking for a dependable, tech-savvy Administrative Assistant to work directly with the owner, manage day-to-day tasks, and help drive visibility and engagement through digital platforms.

Role Summary:

This is a full-time (35–40 hours/week) remote role ideal for someone who can juggle admin operations, CRM management, and light marketing. You’ll manage the owner’s calendar, communicate with customers (primarily via chat and email), handle ServiceTitan scheduling and setup, and post regular content to platforms like Facebook, Instagram, Nextdoor, Yelp, and Google My Business to drive interest and support lead generation.

Key Responsibilities:

· Manage and maintain the owner’s calendar and task list

· Schedule and coordinate service appointments using ServiceTitan CRM

· Assist with onboarding and optimization of ServiceTitan workflows

· Communicate with customers via chat, email, and occasionally phone

· Use AI tools (e.g., ChatGPT) to draft content and respond to common questions

· Post engaging content across Facebook, Instagram, Nextdoor, Yelp, and Google My Business to increase brand visibility and inbound interest

· Monitor messages and reviews on these platforms, escalating when needed

· Maintain SOPs, digital records, and internal workflows

· Coordinate closely with the owner on daily priorities and improvements

Qualifications:

· 4+ years of experience in an administrative or support role

· Strong hands-on experience with ServiceTitan (scheduling, setup, workflows)

· Skilled in using AI tools for quick research, content creation, and communication

· Proficient in social media posting and basic engagement tactics

· Excellent written and verbal English skills

· Highly organized, proactive, and comfortable working independently

· Familiarity with U.S. home services or trades industry is a plus

Tools You’ll Use:

· ServiceTitan

· Facebook, IG, Nextdoor, Yelp, GMB

· AI tools (ChatGPT or similar)