Offer summary

Qualifications:

5-10 years of IT support experience, Associate or bachelor’s degree in computer science, information technology, or related field, Current IT certifications such as Apple Certified Support Professional, MCSE, or CompTia A+, Strong knowledge of computer troubleshooting and experience with O365 systems administration..

Key responsibilities:

Provide rapid and effective support for end users using remote assistance tools

Document processes, issues, and procedures for IT and external use

Train staff on how to use supported platforms and systems

Assist the IT team with project-related tasks in Office 365, Salesforce, and other cloud environments.

Job description

Position Title: Senior Desktop Support Engineer

Reports to: IT Manager

Type: Full-time

Location: Remote, flexible within the U.S.

ABOUT CATF

Clean Air Task Force (CATF) is a nonprofit organization working to safeguard against the worst impacts of climate change by catalyzing the rapid global development and deployment of low-carbon energy and other climate-protecting technologies. This is accomplished through research and analysis, public advocacy leadership, and partnership with the private sector. CATF is highly respected for its deep expertise and research on energy and industrial systems and potential strategies, technologies, and policies that can radically shrink their impact on the planet’s atmosphere. Our team of experts and advocates (and global network of subject matter experts and civil society partners) put this research and knowledge into action by designing and enacting public policies that drive toward zero emissions. We also support policies and work directly with private industry to innovate in technology to make the path to zero emissions swift and affordable. CATF has offices in Boston, Washington D.C., and Brussels, with staff working virtually around the world.

ROLE

We are seeking an experienced Sr. Desktop Support Engineer able to rapidly triage, remediate, and resolve staff technology issues that arise and perform project-related work for the IT team. In this role, they will need to communicate effectively with staff experiencing IT problems, document the issue and actions taken into a ticketing system and provide ongoing effort for the IT team in various capacities. This role will work directly with users, leadership, and others to provide expert assistance in resolving IT problems rapidly for users with limited time available for issue resolution.

Key Functions and Responsibilities:

Provide rapid and effective support for end users using remote assistance tools
Document processes, issues, and procedures for IT and external use
Train staff on how to use supported platforms and systems
Assist the IT team with project-related tasks in Office 365, Salesforce, and other cloud environments
Assist staff with onboarding, installing software, and other remote support tasks
Other duties as assigned

Skills/Qualifications:

5-10 years of IT support experience
Associate or bachelor’s degree in computer science, information technology, or related field, or the equivalent amount of related work experience
Current and verifiable IT certifications such as Apple Certified Support Professional (ACSP), MCSE, MCSA, MCP, CompTia A+, Security+, Microsoft 365 Certified Administration Expert
Excellent interpersonal and communication skills
Strong knowledge of computer troubleshooting, identifying root causes, and resolving problems for professionals
Experience with O365 systems administration, Azure, EntraID, and Active Directory
Expert knowledge of PC and Mac hardware and operating systems
Experience assisting with virtual and physical meeting troubleshooting
Knowledge of using ticketing systems for issue tracking
Strong analytical, diagnostic, and problem-solving skills
Experience troubleshooting complex issues with highly functional users, providing top-tier support experiences and working with teams to solve more complex issues
Experience troubleshooting issues for end users on Windows 11, MacBooks, iOS, and Android devices
Experience working with Microsoft 365, including adding users, managing distribution lists, and troubleshooting problems
Experience with remediation of cybersecurity problems
Solid understanding of IP networking, wireless communication, and printer setups
High level of attention to detail
Consistent follow-through and a commitment to high-quality work
Ability to learn and administer new SaaS
Passion for CATF’s mission

Compensation and Location:

This is a full-time, remote position, with location flexible within the United States. CATF offers an excellent benefits package (details available on our careers page) and an annual salary range of $84,000 - $100,000, depending on experience.

CATF provides equal employment opportunities.

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