Senior Manager, Practice Operations

Job Description:

The Senior Manager, Practice Operations position radically improves healthcare by playing a pivotal role in driving standardization and continuous improvement of operational functions for medical practices. This position involves oversight of P&P development and maintenance alongside central verticals (clinical, legal, compliance etc.), driving administrative process improvement alongside Operations teams in the market through Operations Council and Medical Practice Management Steering Committee, identifying workflow optimization opportunities, and collaborating with market leadership and operators to ensure compliant, efficient and high-quality patient care.

Responsibilities:

• Accountable for:

  • Strategic direction within Medical Practice Management Steering Committee

• Maintenance:

  • Practice management P&P maintenance including intake for policy needs and refinements, drafting policies with stakeholder alignment, consolidation of like policies, support operationalization and adherence, manage policy renewals

  • Build and maintenance of Operating toolkit to support operators in markets including Operations Dashboard, operational and management checklists, site audits, Operations Resource Page

  • Ongoing vendor management and workflow integration optimization for key care delivery vendors such as LabCorp / Quest, McKesson, Stericycle, Jeenie etc.

• Build and optimize:

  • Serve as the strategic thought leader in the Medical Practice Management Roadmap with key stakeholder alignment and approval in prioritization

  • Build standardized playbook and planogram for new hub builds

  • Identify opportunities for optimization within integrated platforms such as Athena, Jeenie, Talkdesk, Axle etc.

• Ops Training

  • Support markets by facilitating Train the Trainers sessions and office hours for post implementation support

  • Build and maintain onboarding training material for medical practice in partnership with clinical leadership and Learning & Growth teams

  • It is critical in this role to have sound cross functional collaboration across markets, clinical, nursing, product, data & analytics, safety & security and others.

Requirements:

• Bachelor’s degree; Master’s degree preferred

• 7+ years of senior leadership experience in healthcare operations, healthcare consulting, program management or similar large-scale initiatives management experience

• First-hand knowledge of roles and responsibilities of practice-based managers and support staff 

• Familiarity with practice management systems, including EMRs and other systems which support scheduling and revenue cycle functions

• Strong leadership skills, ability to motivate teams, and excellent communication skills.

• Strong planning and organizational skills, ability to develop detailed project plans.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

$110,000 - $150,000

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.