Patient Engagement Hemophilia Lead

ROLE SUMMARY

The Patient Engagement Hemophilia Lead is the leader of a team of community-facing colleagues who serve as an educational resource for both local advocacy groups and individual patients.  The primary function of this role is to lead the team which liaises with community-based advocacy and patient groups and their constituents on programs, resources, support and services available from Pfizer and/or related to Pfizer Hemophilia products. 

Although field-based, the role is a non-sales role that reports directly into the Specialty Care Patient Solutions and Engagement Lead.  The colleague in this role will be critical in helping Pfizer further establish leadership within the Hemophilia category.  They will work in close collaboration with Legal and Compliance colleagues to ensure that the team’s capabilities and approaches continue to be implemented in a thoughtful manner that meets Pfizer’s high standards of conduct.

ROLE RESPONSIBILITIES

Team Management  

• Responsible for managing National Patient Affairs field team located throughout the United States
• Lead field-based team of direct reports responsible for driving patient understanding of Pfizer Hemophilia’s integrated, category leading patient support programs. 
• Includes hiring, coaching, talent development and performance management
• Measure, monitor and report team performance using metrics that are aligned to brand objectives.
• Proactively works with training team to ensure adequate training programs are available, specifically designed for non-sales field based colleagues.
• Create a high performing organization through talent planning and career development
• Develop change agile organization to effectively and consistently deliver results in changing competitive landscapes
• Work closely with cross functional partners to ensure team vision remains aligned with broader commercial objectives.
• Synthesize team’s insights to inform brand team’s development of educational materials for patient engagement and patient support services that fill needs within the patient community
• Conduct periodic field-ride-along in each direct reports’ territory,
• Manage the budget for patient advocacy regional and national conferences, budget and ensure resources are allocated across each of the territories
  
  Lead team responsible for:
  • Leading the coordination and implementation of patient programs at the local level
  • Delivering comprehensive overview of patient support services and programs to patients and advocacy groups at various Pfizer-Sponsored events (e.g. Booth/Exhibits)
  • Developing and growing strong working partnerships with local advocacy groups to advance the needs of Hemophilia patients
  • Upon request, engage in individual patient interactions to enhance understanding of Hemophilia patient services, including Pfizer resources

Collaborations

• Leads the development and implementation of strategic engagements and collaborations with PAGs, patient advocates, CBOs and other key external stakeholders to drive initiatives that promote the awareness of Pfizer Hemophilia and the resources available to support patients.
• Active partnership with marketing leads and teams to shape brand/customer strategies and initiatives to drive patient engagements and meet patient needs.
• Managing the customer-facing elements, external funding requests in collaboration with sales, marketing and corporate affairs colleagues
• Drive collaboration with regional cross functional partners to ensure the integrated patient offerings support intended objectives in the context of the regional market dynamics
• Collaborate with global and local medical affairs teams to deliver advocacy presentations and ensure the patient voice is incorporated into initiatives.
•  Ensure all aspects of patient and advocacy group engagement interactions are implemented in a thoughtful manner that meets Pfizer’s high standards of conduct.
• Conduct regular meetings with Compliance and Legal to assess customer engagement plans interactions

Planning

• Oversee the design, development and implementation of above brand team resources.
• Develop national business objectives and define key performance metrics that are aligned to brand objectives
• Partner with Planning & Innovation to closely monitor national business trends and community perception and implement processes to accelerate performance, enhance presence and patient engagement services.
• Attend and present at industry conference and congresses representing Pfizer to the Hemophilia community

QUALIFICATIONS

• 8+ years of experience, with a focus on patient advocacy, customer-facing in the pharmaceutical, biotech, advocacy or medical industries.
• Advanced degree required – at least a master’s degree, bachelors considered with extensive work experience. 
• Passion for addressing unmet needs within the patient community
• This is a field-based position that will require significant travel to develop internal and external relationships, the ability to travel more than 50%+
• Strong experience leading field based organizations
• Demonstrated track record of successfully collaborating with numerous internal and external stakeholders in a complex matrix environment
• In depth understanding and experience in the execution of patient programs
• Strong understanding of Rare Disease markets
• Experience working with Hemophilia Treatment Centers, Home Health Care and patient advocacy groups strongly preferred
• Strong communication and facilitation skills; thinks and communicates with the audience's needs first
• Demonstrated ability to partner with legal and compliance to ensure high standards of integrity are maintained

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Work Location: Field Based - Remote

Last Day to Apply: May 7, 2025

The annual base salary for this position ranges from $219,800.00 to $366,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 25.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sales