Offer summary

Qualifications:

Bachelor's Degree in Mathematics, Economics, Computer Science, Information Management, or Statistics, or 3 years of customer service experience in lieu of a degree., 3 years of experience in collecting, analyzing, organizing, and presenting data to business stakeholders., Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)., Strong organizational, time management, and communication skills..

Key responsibilities:

Complete market analysis in response to client escalations and gaps in coverage.

Generate and distribute provider performance and forecast reports to drive performance.

Collaborate with program teams to address client escalations related to coverage and capacity challenges.

Work with large data sets to implement automated solutions for key performance indicators.

Job description

Completes market analysis in response to gaps in coverage or client escalations. Generates provider reports to drive provider performance and assist with program growth. Works collaboratively with other backup operations teams. Helps translate the business-driven questions into meaningful and consumable answers via data and analytics.

This is a Remote position available in the United States.

Bright Horizons is trusted by families and employers around the world for high-quality childcare and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities

Work closely with Program Team to solve client escalations related to coverage and capacity challenges.
Respond to requests for information about specific markets
Generate provider performance and forecast reports to drive provider performance. Responsible for maintaining, updating, publishing and distributing these reports based on business need.
Ability to document market dynamics related to coverage, capacity, and provider performance.
Create market summaries and present to backup leadership as needed.
Designs, develops, tests, and packages standard and ad hoc reports based on learned requirements for delivery to business consumers.
Works with large, complex data sets and implements automated solutions that promote predictive, correlative learning to measure and inform key performance indicators and initiatives.
Collaborates with business subject matter experts and technology partners to understand and execute on detailed business requirements for analytical applications and projects. Performs process mapping, needs assessments, and analysis for an assortment of processes.
Assists end users across all functional areas to identify long-term, strategic data needs, defining how the data is related to the business processes.

Minimum Requirements

3 years experience Collecting, analyzing, organizing, and presenting data and/or information in a concise manner to business stakeholders
3 years experience Using Microsoft Office applications (Word, Excel, Outlook, Power Point)
Bachelor's Degree in Mathematics, Economics, Computer Science, Information Management, or Statistics or 3 years customer service experience in lieu of a degree would be considered

Additional Job Requirements

Ability to work individually and in a team environment
Results driven, self-starter
Strong organizational and time management skills
Ability to prioritize and manage competing priorities and thrive in a fast-paced, virtual and collaborative environment.
Excellent written and verbal communication skill
Strong attention to detail

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation:

The annual salary for this position is between $62,000 - 70,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

Medical, dental, and vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 5/16/25.

Compensation: 62,000 - 70,000

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

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