Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Manager Service Delivery (Remote in US) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.
Your role in our mission
- In a Shared Services environment, manage solutioning and delivery across several accounts in the Claims domain ensuring that business solution objectives are met.
- Manage a team of software developers and business analysts. Hire, train and evaluate employees to enhance their performance, development, and work product. Address performance issues and make recommendations for personnel actions. Motivate and reward employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
- Manage and ensure delivery of projects meet client and company expectations and needs.
- Collaborating with Sr Manager, develop demand forecasts for the delivery of end-to-end services.
- Work with functional areas or departments to interpret and plan projects or workload forecasts.
- Manage complex relationships between shared services and accounts to ensure good client relations.
- Identify and manage service improvements to increase customer satisfaction.
- Partner with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
- Support development of new business proposals and introduction of new technology to enhance business solutions.
- Prepare and recommend operating and personnel budgets for approval. Monitor spending for adherence to budget
What we're looking for
- Nine (9) or more years of application development & support, project, or program management experience
- Five (5) or more years of leadership or supervisory experience
- Experience in Medicaid or other healthcare claims processing experience preferred
- Experience working in a shared services environment preferred
- Experience utilizing project management, analytical, interpersonal, and problem-solving skills
- Experience with contracts/statements of work and budgeting/forecasting a plus
What you should expect in this role
- Fully remote options from continental US locations only
- Opportunities to travel through your work (0-10%)
- Video cameras must be used during all interviews, as well as during the initial week of orientation
- This posting is intended for pipelining. This is a developing position therefore the job description is subject to change.
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The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
