Offer summary

Qualifications:

Bachelor's degree in Engineering, Management Information Systems, or a related technical field, or 10+ years of relevant experience., ServiceNow Certification is a plus., 5+ years of experience in ServiceNow systems administration and support., Strong knowledge of Agile deployment practices..

Key responsibilities:

Provide administration services for the ServiceNow platform, including upgrades and maintenance.

Configure ServiceNow instances and manage integrations, including API and Restful web services.

Resolve help desk tickets and manage user access and security settings.

Adhere to internal standards and perform additional duties as assigned.

Job description

Place of Performance: Remote, but must be able to work 8:00 - 5:00 EST

Years of Experience: 5+

Education/Certification Requirements: BS, Engineering, Management Information Systems of Related Technical Degree or 10+ years of Experience. ServiceNow Certification a Plus.

Specific Duties

This position will provide the ServiceNow Platform Administration services including but not limited to:

Upgrade all instances when ServiceNow releases updated versions that require preparation, testing, and bug fixes across production and non-production environments.
Setting up and configuring ServiceNow instances, cloning, update sets, API and Restful web services integrations, certificate management, MID-Servers, etc.
Perform routine maintenance to include performance monitoring and error identification/ remediation
Manage Instance Security, User/Group Access/Access Control Lists
Manage deployment of update sets and synchronization of changes between multiple ServiceNow instances
Resolve help desk/support tickets for reported incidents or defects
Adhere to internal standards, policies, and procedures
Perform other duties as assigned

Required Skills

U.S. Citizenship

Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets
Experience configuring mid-servers
Strong experience deploying in an Agile Environment.

Our Company Overview:

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

Benefits

Extremely competitive salary

95% employer paid for employee medical, dental, & vison coverages

100% employer paid for employee life, STD & LTD disability coverages

401k with company match and profit sharing

Flexible Spending Account (FSA) for dependent & health care

11 standard holidays & 3 weeks of annual leave

Required profile